Are you looking for a new and exciting administration role, looking for the next step in your career and ready to join one of the UK's Great Places to Work? If the answers are yes read on!
As an Apprenticeships Coordinator, you'll play a key role in delivering top-notch customer service, exceeding expectations through proactive handling of inquiries and ensuring the timely, accurate processing of funding, legal returns, and registrations for our services. You'll be at the forefront of the Apprenticeships Processing Team, providing expert support to various customer types and internal clients across a range of products and services.
Based in our York office, the role will be a hybrid fixed role, working Monday – Wednesday from home, Thursday & Friday in the office!
What you'll be doing:
* Updating candidate database, making sure everything is correct and accurate.
* Managing the end-to-end candidate journey, making sure of the successful placement and support of an apprentice for our clients at CITB.
* Working with your team to deliver improvements to current processes.
* Dealing directly with our client, colleges and employers providing assistance and guidance in relation to apprenticeships.
* Provide a comprehensive service package across a wide area of services and processes liaising with multiple teams across CITB and SSCL.
What you’ll bring:
* Committed to providing and having a passion to provide excellent customer service.
* Microsoft literate, with experience using Excel and Word.
* Willing to learn and adapt to new changes.
* Experience of working with a team to consistently achieve high quality service levels.
* Ability to multi task and work to tight deadlines.
It would be great if you had:
* Recognised customer service qualifications.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type:Full-time, Permanent
Location: York
Security Clearance Level:SC
Internal Recruiter:Annecia
Salary:£24,636 per annum
Benefits:25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
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