We are seeking a Front of House Duty Manager to lead and motivate a team of customer service advisors, providing support to all indoor sports facilities. Working alongside our Duty Management team, you will provide support in the safe and effective operation of our sports facilities and provide support to the Senior Management team and to staff across the service.
Do you have experience working in a sport, leisure, fitness or hospitality facility within a management role? Do you have experience of leading and managing a team? Do you have experience of working in a customer service environment? You will have experience of working in a management role, with a background in customer service and leisure or hospitality management. You will have excellent communication, planning and organising skills, with the ability to work effectively with others, and work under pressure in challenging situations.
You will be responsible for managing staff rotas, and the recruitment, training and development of your team. Your role is required to work with colleagues across the Sport & Physical Activity service, supporting the operation of the facilities and the operations management teams.
This role is full time, working on a shift basis which includes early mornings 0600 start, evenings 2300 finish and one full weekend per calendar month on a rota basis. You will be primarily based at one of our designated sports facilities, however, will be required to work at any of our sports facilities when required.
Please note that due to Home Office visa requirements, this role is not suitable for first-time Skilled Worker visa applicants. Information on other visa options is available at: https://www.gov.uk/browse/visas-immigration/work-visas.
What we offer in return
* 26 days holiday plus approx. 16 Bank Holidays/days that the University is closed by custom (including Christmas) - That's 42 days a year!
* Generous pension scheme options plus life assurance.
* Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
* Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
* Access to on-site childcare, shopping discounts and travel schemes are also available.
* And much more!
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