Contract Manager
Job ID 213434
Posted 28-Mar-2025
Service line GWS Segment
Role type Full-time
Areas of Interest Data Centers, Engineering/Maintenance
Location(s) Watford - England - United Kingdom of Great Britain and Northern Ireland
Job Title: DCS Contract Manager
Business Sector: Data Centre Solutions
COMPANY PROFILE
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.
Primary Objectives and Tasks
Responsible for the contract management of the staff, operation and maintenance of all electrical and mechanical plants/services, project works and Building performance.
Daily management of the Engineering team including compliance with CBRE disciplinary processes and procedures.
To direct, instruct and manage all CBRE staff under their control as well as SSP’s ensuring compliance with working practices.
To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.
Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both CBRE and the contracts Senior Management.
To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
Liaise and keep informed both the client and the CBRE Area Manager on all aspects of contract problems (defects & deficiencies).
To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.
To ensure quality is maintained throughout the facilities.
Ensuring business policies and processes are effectively communicated and implemented within the contract.
Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and can reach their full future potential.
Demonstrate a willingness to attend on and off-site training for plant and systems as they are installed.
Accountabilities
Reporting to the Technical Operations Director.
Accountability to functional heads, as appropriate.
Accountable day-to-day to the relevant client contacts.
Line management responsibility for the engineering team and contractors.
Financial responsibility for the delivery of Plan commitments for the contract.
Core Competencies
Must have prior experience working within Data Centres and critical environment background
HV Authorised Person (Preferable).
Completed recognised formal Electrical or Mechanical training to at least city and Guilds level, preferably ONC/HNC or Higher.
Strong communication skills
Ability to lead, motivate and direct a team of technicians/operatives.
Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable.
Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
A good level of English and Mathematics required.
Strong organisational and communication skills with the ability to prioritise workloads.
Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints
EQUAL OPPORTUNITIES
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.