Company Overview
West Fraser Europe is a global leader in manufacturing engineered wood‑based panel products utilized in construction, DIY, and furniture industries. With over 40 years of experience, the company has built a strong reputation for exceptional service, reliable delivery, consistent quality, and competitive pricing. West Fraser Europe produces more than 1.2 million cubic metres of wood panels annually, resulting in a turnover of approximately £225 million. The company is committed to innovation and quality, serving a wide range of customers across Europe.
Role Description
A vacancy has arisen for a Sales Co‑ordinator supporting our UK sales operations. This is a permanent position at Cowie and will report to the Sales Co‑ordinator Supervisor. This role is ideal for an individual who is passionate about delivering customer service. As a sales coordinator, you will be a key point of contact for customers and internal stakeholders.
Key Responsibilities
* Manage Portfolio of Customer Accounts: enter customer orders manually or via EDI/customer portal after checking stock availability, volume availability and ensuring correct dispatch warehouse is used; maintain and update customer pricing files accurately and timely.
* Customer Service: professionally handle all queries, issues or complaints related to the customer account in a timely and professional manner, ensuring prompt resolution of any customer credit requests.
* Logistics: maximise daily loading slots to enhance the number of loads being dispatched to customers from all warehouses; ensure all half loads are matched up with another order and dispatched from the correct warehouse; check for any short packs on orders; book deliveries with customers; advise customers at all times if orders are running late; liaise with haulier when necessary to find out ETAs.
* Reporting: generate customer/product/general sales reports as required.
* Accounts: liaise with finance department regarding any customers currently on hold and generate proforma invoices for customer accounts if necessary.
Qualifications & Experience
Must be computer literate with a suitable level of secondary education and qualifications. Experience in a similar role is desirable but not necessary as full training will be given.
Skills, Knowledge and Attitudes / Behaviours
* Excellent communication skills and a polite manner with customers.
* A strong character/personal confidence, good interpersonal skills to allow appropriate interdisciplinary interaction.
* The ability to conclude all tasks in a timely manner.
* Has team‑player qualities to participate as part of a larger team, whilst having the ability to be self‑motivated.
* Good time‑management skills to prioritise workload.
* Be aware of personal limitations, willingness to seek feedback.
* Good listening skills, attentive and active listener.
* To be reliable and responsible.
Tools and Packages
* Microsoft packages including AX, Outlook, Excel, Word.
Self‑Management
Ability to organise and prioritise own workload whilst working as part of a larger team but also has the ability to use own initiative.
Team Working
Diplomacy, ability to listen and retain information, approachable, team player.
Organisational Skills
Workload prioritisation, problem solving, computer literacy, work on own initiative.
Personal
Questioning attitude, ability to take on advice, sense of humour.
Technical
Ability to understand and follow procedures and processes, accuracy, versatility.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
Paper and Forest Product Manufacturing
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