⭐SECURITY OPERATIONS MANAGER
📍 LEICESTER
💸Upto £38,000k
We are seeking a highly capable and experienced Security Operations Officer to lead the day-to-day delivery of security operations at a flagship shopping centre in the East Midlands. This is a pivotal role responsible for ensuring a safe, secure, and welcoming environment for all visitors, tenants, and stakeholders.
The successful candidate will be a strong operational leader with proven experience managing large teams, delivering high standards of security, and supporting strategic and business continuity objectives.
YOUR RESPONSIBILITIES...
* Oversee the daily delivery of all security operations across the centre
* Ensure effective deployment of security personnel and resources
* Maintain a safe and secure environment for customers, retailers, and staff
* Monitor and continuously improve operational performance standards
* Lead on emergency planning and response procedures
* Act as a key point of contact during incidents and major events
* Support and test business continuity and disaster recovery plans
* Provide line management to Operational Team Leaders and Control Room Supervisors
* Lead, motivate, and develop a large, multi-disciplinary security team
* Conduct performance reviews, coaching, and succession planning
* Foster a positive, inclusive, and high-performance team culture
* Identify training needs and ensure all staff are fully trained and compliant
* Deliver and support ongoing development programmes
* Ensure adherence to SIA licensing requirements and industry best practice
* Oversee control room operations, including CCTV monitoring and incident response
* Ensure compliance with relevant legislation and data protection requirements
* Maintain integrity, confidentiality, and proper use of surveillance systems
* Manage third-party security contracts and external service providers
* Build strong relationships with retailers, local authorities, and emergency services
* Act as a key liaison for all security-related matters
* Ensure full compliance with health & safety legislation and site policies
* Conduct risk assessments and ensure mitigation measures are implemented
* Promote a strong safety culture across the team
* Deliver a customer-first approach to security operations
* Ensure all interactions with the public and stakeholders reflect professionalism and care
* Support a welcoming and inclusive environment within the centre
* Contribute to the development and delivery of security strategies
* Support long-term planning, risk management, and resilience initiatives
* Drive continuous improvement and innovation within the security function
ESSENTIAL SKILLS AND QUALITIES...
* Proven experience in a senior security operations role, ideally within a retail or high-footfall environment
* Demonstrated experience managing and developing large teams
* Strong knowledge of security operations, including CCTV systems
* Valid SIA Licence (essential)
* Solid understanding of health & safety, compliance, and risk management
* Experience in emergency planning and incident management
* Knowledge of business continuity and disaster recovery principles
* Understanding of data protection and information security requirements
* Excellent leadership, communication, and stakeholder management skills
* Strong customer service ethos with the ability to engage with diverse audiences
ABOUT YOU...
* Professional, confident, and resilient under pressure
* Proactive and solutions-focused
* High attention to detail and integrity
* Strong decision-making and problem-solving abilities
* Committed to continuous improvement and excellence
WHATS ON OFFER...
* Opportunity to work at a prestigious, high-profile retail destination
* A leadership role with real impact on safety and customer experience
* Ongoing professional development and career progression
👉If you enjoy working fast paced enviornments, please send your CV to sally.ridgway@foundationrecruitment.com