M4 Recruitment are working with a leading distributor who have a new vacancy for an administrator to work in the Customer support team. Main duties : * Processing customer’s orders via email and phone, with speed and accuracy. * Provide the customer with support on their products, offering solutions when needed and enhancing the customer experience. * Resolve customer enquiries efficiently. * Coordinating with the relevant people/departments, creating strong working relationships. * Manage and maintain customer accounts, ensuring all records are up to date. * Handling complex customer complaints, ensuring a resolution is provided and communicated effectively to the customer. * Contacting customers to request outstanding payments and purchase orders to ensure there are no delays with order fulfilment. * To ensure KPIs (Key Performance Indicators) are met and you are working to achieve the overall team performance targets. Key Skills: * Strong communication skills both verbal and written. * Excellent attention to detail. * Ability to work well in a team. * Multitasking skills and good organisational abilities. * Computer literate, able to use CRM (Customer Relationship Management) tools and Microsoft packages such as outlook. * Able to learn and develop knowledge on our products and services * The ability to problem solve This is a permanent role working Monday t...