Job Purpose
To provide operational and administrative support to the Operations Manager who has day to day responsibility for the operation of Edmonton Green Shopping Centre.
To be a point of contact for all on-site occupiers within the scheme to improve and maintain effective relationships with tenants. To engage with and work collaboratively with the key stakeholders, including tenants, marketing consultants, on-site residents and the local community groups.
Key Objectives
* Assist the Operations Manager in the effective management and operation of the centre, to be a go-to person for all tenant and contractors on the ground. Undertake serval daily site walks to ensure compliance and operational excellence.
* Support the Operations Manager to ensure full statutory compliance is consistently achieved.
* Co-ordinate Retailer activities, tenant liaison, local stakeholder communication, administration management, including invoicing, mall promotions, and Car Park income.
* Supporting the monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target.
Key Accountabilities
* To cover reception duties as and when required.
* Liaison with contractors and tenants to update on outstanding issues.
* Coordinate maintenance visits between contractors/tenants.
* Attend tenant units and carry out H&S checks/meter readings as required.
* Co-ordinate diaries and meeting timetables as required.
* Attend meetings as necessary and produce meeting agendas and minutes as required.
* Take responsibility for record keeping as directed by the Operation Manager.
* Foster positive working relationships with all tenants and aid wherever necessary to resolve problems, answer queries, and achieve high levels of customer satisfaction.
* Respond to all customer correspondence in a timely and efficient manner. Ensure that all situations are given the necessary degree of attention and immediacy to ensure positive retrieval or rectification of the problem or incident.
* To act as Duty Manager on one Saturday per month as required.
* Updating of all insurance claims tracker, updating the Operations manager on a weekly basis.
* Undertake daily morning site walk to ensure compliance, using H&S management tools to assist (Riskwise/Overc)
* Ensure all required RAMS & PLI are obtained from relevant contractors for the Operations Manager to raise a Permit to Work.
* Provide monthly meter readings and take ownership for uploading to Etainabl and the AP Recharges Utilities team
* To take responsible care for the health & safety of oneself and other persons who might be affected by acts or omissions at work.
* To familiarise yourself with Ashdown Phillips health, safety, welfare, fire, and environmental arrangements, to co-operate with Ashdown Phillips in so far as is necessary to enable Ashdown Phillips to always comply fully and with its legal duties regarding health, safety, environmental, and welfare matters.
* Additional responsibilities - To assist the letting agents and other professionals / representatives appointed or representing the Client / Owner or Managing Agents in the execution of their transactions / tasks. This may include, amongst others providing plans, communicating data, co-ordinating the site visits, entertaining prospective tenants, providing data including pedestrian footfall, and undertaking any other reasonable tasks deemed necessary by Ashdown Phillips or the Clients / Owners from time to time and as required to achieve the investment objectives of the Shopping Centre.
Person Specification
Key areas of knowledge, skills, and experience.
* Previous Shopping Centre or facilities management in either retail or mixed-use environment a bonus but not essential.
* Experience in administration tasks, self-motivation with good attention to detail
* Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the Centre.
* Excellent customer service skills with a friendly persona and the ability to work as a team.
* Good working knowledge of MS Office in particular Microsoft Word and Excel to a competent level within an office environment.
* Can do attitude, with the ability to see a task through to completion.
Job Type: Full-time
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Health & wellbeing programme
* On-site parking
* Referral programme
* Transport links
Ability to commute/relocate:
* London N9 0TZ: reliably commute or plan to relocate before starting work (required)
Application question(s):
* What is your desired salary?
* What is your notice period?
Experience:
* Administrative: 1 year (preferred)
* Customer service: 1 year (preferred)
Work Location: In person