Now has never been a better time to join Asura. We are an exciting, fast paced business with a team of technology driven people who thrive on new challenges.
We provide investment technology, custody and trade execution services to asset managers, wealth managers, institutional and investment platform providers worldwide.
Description
We are looking for someone to join our Client Service team to provide an efficient, responsive and professional support to our clients.
As the Support Analyst, you will be responsible for:
Support request monitoring
* 1st line support for all queries and incidents raised
* Monitoring incidents raised, determining the severity and quality checking before tagging and assigning to the development/operations team
* Providing appropriate updates to our clients
* Ensuring all service level agreements are met from initial response through to resolution
Client Service monitoring
* Identifying functional owners for issue resolution, progress tracking, identifying themes and recommending areas for changes to prevent recurrence
* Actively cultivate and maintain positive relationships with all clients
* Keeping clients informed of progress being made and ensuring all support documentation is accurate and up to date
Support Service monitoring
* Compilation and distribution of weekly/monthly internal reports
* Conducting training for new starters on internal systems used for client support
* Compilation and maintenance of internal support procedures
* Distribution of approved documentation to clients regarding all enhancements
Requirements:
* Experience in providing support for business applications
* Excellent analytical and problem solving skills
* Excellent written and oral communication skills
* Good knowledge of support desk working and client service environments
* Able to work independently and efficiently to meet deadlines
* Self motivated, detail-oriented and organised
* Experience in the financial services industry
* Basic knowledge of http
* Basic experience in SQL
Apply today
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For financial professionals only.
Asurafin is a trading name of Asura Financial Technologies Limited and City Stockbrokers Limited. Asura Markets is a trading name of City Stockbrokers Limited. Asura Financial Technologies Limited is a company incorporated in Scotland (company number SC543952), registered office: 243 West George Street, Glasgow, Scotland, G2 4QE. City Stockbrokers Limited is a company incorporated in Scotland (company number SC710628) and is authorised and regulated by the UK Financial Conduct Authority (FCA register number 963389). Registered office: 227 West George Street, Glasgow, Scotland, G2 2ND.
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