Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world
Salary: £42,000
Location: East Midlands Gateway with travel to Kings Norton and Charring Cross
Hours: 40hours per week
We are looking for a proactive and detail-oriented Quality Lean Expert to join our team. In this role, you will support the Quality & CI Manager and the Healthcare division in driving Operational Excellence, ensuring compliance with procedures, and embedding a strong Lean and Continuous Improvement culture across our operations.
Your Tasks
Support the Quality & CI Manager in all aspects of Operational Excellence.
Conduct process audits to ensure compliance with agreed procedures and plans, and provide accurate, timely reporting of findings.
Lead and participate in Operational Excellence Reviews.
Manage and maintain the Safety Culture system (iAuditor) across the UK.
Maintain and oversee SQDIPE dashboards.
Deliver and administer training in 5S, SQDIPE, GEMBA, Lean Basics, and Continuous Improvement.
Promote and sustain LEAN culture and standards, including signage, floor markings, labels, and waste reduction.
Actively support and participate in Continuous Improvement projects and internal optimisation initiatives.
Liaise with operations teams on customer quality issues.
Work closely with Area Supervisors and Managers to embed best practices.
Administer and support A3s, CAPAs, Process Audit Results, and Key Metrics.
Ensure timely closure of Customer-Reported Jira Issues.
Support new client implementations by embedding Lean culture.
Manage and maintain confidentiality of company and customer data, ensuring compliance with ISO 9001, ISO 27001, GDPR and IT Security policies.
Demonstrate flexibility to undertake additional duties across the business as required.
Your Profile
Experience in a warehouse or operational environment.
Strong knowledge of ISO 9001 standards.
Skilled in Continuous Improvement and Lean Management (Green Belt / Black belt trained).
Experience with Operational Excellence tools (GEMBA, SQDIPE, KPI Scorecards, 8D/A3 problem solving).
Ability to coach, train and influence stakeholders at all levels.
Strong communication and collaboration skills.
Proficiency in Microsoft Office; Power BI skills desirable.
Self-starter with the ability to work independently and take initiative.
Strong organisational skills with the ability to manage reworks, audits, and customer complaints effectively.
We Offer
25 days annual leave plus 8 UK bank holidays with the option to purchase up to an additional 5 days
Pension contribution
A life assurance policy that pays out 4 x Salary
Employee Assistance Programme that provides you with confidential support, information, and advice to help you
Employee Discount Scheme through Treats
Free car parking
Profile