Job Overview
Experienced Retail Security Officer with at least 1 year of experience. Pay: £13.50 per hour. Working 48 hours per week, Monday to Saturday.
Maintain a visible and discreet presence to deter theft and ensure safety. Monitor CCTV cameras and respond to alarms. Patrol premises to safeguard people and property. Assist customers in a friendly and professional manner. Ensure compliance with site‑specific Assignment Instructions, UK law, and regulatory requirements. Complete assigned duties as outlined in the role description.
Responsibilities
* Protect customer’s property, people, and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI’s) and any subsequent changes.
* Deliver results that meet and/or exceed the key performance indicators / service level agreements for the customer, providing a service that aids in the retention of the contract.
* Undertake additional training to ensure continuous self‑development.
Main Duties
Operations
* Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
* Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI’s).
* Proactively review the published Assignment Instructions, familiarize oneself with any changes, and suggest additional amendments to improve service quality.
* Comply with industry and statutory legislation (obtain a front‑line licence in either Security Guarding or Door Supervision) and wear it at all times. Also obtain a CCTV PSS SIA Licence and complete additional contractually required courses.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodical and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* Undertake additional training as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
* Ensure licence renewal 16 weeks before expiry.
Security and Health & Safety
* Look out for and immediately report any health & safety hazards or potential hazards on site.
* Stay alert to any threats or changes within the work environment and take appropriate action to reduce the chance of disruption, loss or damage.
* Use common sense and initiative by immediately involving others if a situation appears to become threatening.
* Maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident for use in the incident report process.
* Keep to schedules and demonstrate commitment to Mitie and the client.
* Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AI’s).
* Call emergency services and the Communication Centre to report all incidents.
What We Are Looking For
* Previous security experience.
* SIA licence.
* SC clearance desirable.
Benefits
Our flexible benefits scheme offers a range of choices – virtual GP, financial wellbeing assistance via a salary finance scheme, dental insurance, dining cards, coffee clubs, technology products at an affordable cost, high‑street discounts, a cycle‑to‑work scheme, life cover, a save‑as‑you‑earn scheme, and a Mitie matching share plan. We also recognise hard work with Mitie Stars and monthly cash prizes.
Inclusion & Accessibility
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments or changes during the recruitment process, please let us know.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other, Information Technology, and Management
Industries
Facilities Services
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