We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.
We are now looking for aSenior Business Analyst to join our Data team, playing a key role in unlocking value through data-driven decision making and supporting complex, business-critical initiatives.
You’ll be joining a domain that operates at the intersection of business change and technology delivery, responsible for translating complex business needs into clear, testable, technically precise requirements.
The role plays a key part in enabling high-quality solution design, working closely with engineering, architecture, QA, and platform teams, while ensuring business outcomes, regulatory requirements, and customer impacts are fully understood and traceable.
The internal customer you support is central to driving profitable growth, while protecting both customers and the business through strong risk management and data-led decision making across areas such as pricing and affordability. They operate within a regulated environment, requiring robust and auditable decisioning.
You’ll be part of a scrum team delivering changes that are often interdependent, meaning collaboration across multiple systems and teams is essential to unlock full business value.
What you will do
1. Translate complex business needs into clear, structured, and testable requirements
2. Work closely with developers, architects, and QA to ensure solutions are feasible and well understood
3. Collaborate with stakeholders to ensure technical solutions are clearly communicated back in business terms
4. Support end-to-end traceability from business objectives → technical solutions → test validation
5. Analyse and document data flows, APIs, integrations, and service interactions
6. Contribute to solution design by understanding architecture diagrams and technical intent
7. Ensure solutions consider resilience, scale, performance, and regulatory compliance
Collaboration
You will work closely with:
8. Business stakeholders to translate needs into actionable requirements and play back solutions clearly
9. Developers & technical leads to validate feasibility and clarify delivery detail
10. Solution Architects to support and challenge design decisions
11. QA teams to ensure requirements support effective testing
What we are looking for
12. Strong experience in translating business requirements into technical deliverables
13. Ability to manage complex, competing stakeholder needs
14. A naturally curious and analytical mindset, focused on understanding root cause
15. Excellent communication skills across both technical and non-technical audiences
16. Proven experience documenting complex processes, integrations, and system behaviour
17. Comfortable working across multiple systems, data flows, and integration points
18. Experience working in fast-paced, agile environments
Technical & Domain Experience
Essential:
19. APIs, integrations, and data services
20. Microservices and distributed systems
21. Data flow analysis and traceability
22. Working with technical teams on solution delivery
Nice to have:
23. Experience with the Guidewire ecosystem
24. Exposure to event-driven or service-oriented architectures
Core Technical Understanding
API & Integration Skills
25. Understanding API structures (requests, responses, payloads, error handling)
26. Ability to interpret JSON payloads
27. Awareness of service dependencies and data flows
Microservices & Architecture
28. Understanding service boundaries and responsibilities
29. Awareness of orchestration vs delegation patterns
30. Considering downstream impacts across systems
Data & Journey Understanding
31. Data persistence vs transient enrichment
32. Tracking how data evolves across journeys
33. Understanding phase-based behaviour (e.g. Quote, Renewal)
Non-Functional Thinking
34. Error handling and fallback strategies
35. Performance, resilience, and scalability considerations
36. Logging, auditability, and data retention
Cloud & Platform Literacy
37. Azure-based microservices (conceptual understanding)
38. Platforms such as Cosmos DB, Snowflake, Kubernetes
39. Ability to interpret solution architecture diagrams
What we offer
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
RewardSalary– Attractive salary based on experience (pay reviews also completed each year)
Flexible Working– We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.
Physical Wellbeing– We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
Financial Wellbeing– As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date: