Luxury fashion lifestyle brand, Aspinal of London, are hiring for our customer services team in Fernhurst with a key focus on repairs admin. At Aspinal, we do things differently. We believe in creating the most amazing experiences for both our customers as well as our team members. We are growing at an incredible rate, and we are looking for passionate and determined people to join us on the journey.
Requirements
As a Customer Services Advisor you are much more than the first point of customer contact for Aspinal of London’s various sales channels: you are our Brand Ambassador, responsible for ensuring that every interaction on our virtual sales floors exceeds our customers’ expectations. Working to team sales and satisfaction targets, you will ensure that you leverage every customer interaction into a potential sales opportunity, but most crucially own the customer experience from order through to delivery and aftercare. As a team player, you will support your Customer Service co-workers, provide excellent customer service and resolve issues on a daily basis, and lead by example during every customer interaction. This role will also have a particular focus on repairs admin and providing full support through the customer journey.
Benefits
* Comprehensive training and induction
* Competitive Salary
* Generous staff discount scheme
* Constant training, coaching and mentoring
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