Operations administrator

Salary: £30,000 - 30,000 per year Requirements: We are looking for previous experience in data analysis, reporting, or operational support within financial services. We need experience maintaining and developing CRM or back-office systems. We require strong organisational skills with the ability to prioritise workloads effectively. We are seeking excellent attention to detail and accuracy. We want an analytical mindset with the ability to interpret and present data clearly. We need strong written and verbal communication skills. We value the ability to work collaboratively and build positive working relationships. We expect intermediate Microsoft Word and Excel skills. We are looking for a professional, proactive, and accountable approach to work. We want a willingness to support continuous improvement across systems and processes. Desirable: experience supporting or managing operational projects. Desirable: exposure to larger-scale change or implementation projects. Desirable: knowledge of process improvement methodologies. Desirable: advanced Microsoft Word and Excel skills. Desirable: financial services operational or back-office systems experience. Desirable: project management exposure or qualifications. Responsibilities: We develop and maintain document designer templates to ensure maximum efficiency and usability for end users. We support testing and implementation of new functionality within the back-office system. We assist with maintaining and improving systems and operational processes across the business. We produce regular and ad-hoc reports, data analysis, and management information. We support system updates, data cleansing exercises, and operational reporting activities. We ensure accuracy and consistency of data across internal systems, escalating issues where appropriate. We work collaboratively with colleagues to ensure adherence to system processes and data standards. We contribute to operational improvement initiatives focused on efficiency, workflow enhancement, and client service delivery. We identify process inefficiencies and support the implementation of scalable operational solutions. We assist with annual tax year-end legislative updates across multiple systems. We support process mapping and documentation to improve consistency and operational performance. We provide support with operational, system, and IT-related queries when required. We maintain accurate training and development records in line with company procedures. Technologies: CRM Excel Support More: We are a well-established and highly regarded financial services organisation with a strong reputation for delivering exceptional client support and operational excellence. Based in Bury St Edmunds, this Operations Administrator role offers a competitive salary of £27,000 to £30,000 depending on experience, along with benefits including life cover, income protection, a Cycle to Work scheme, free parking, free drinks and fresh fruit in the office, clear progression opportunities, and ongoing career development. You will join a supportive and collaborative team with exposure to operational improvement and systems projects, as we continue to invest in our operational infrastructure and systems. last updated 24 week of 2026