Overview
apetito UK Coleraine, Northern Ireland, United Kingdom
Join to apply for the Customer Delivery Driver/Picker role at apetito UK. This position is working 32 hours per week, any 4 in 6 days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success.
You will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers’ doors. You will work within our coldstore that runs at -20ºC; protective clothing is provided, along with breaks to warm up and have a hot drink when necessary. You will be part of a wider team, helping the office and picking teams where needed, with opportunities for movement between teams and professional development.
We are passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy. £12.60 per hour + bonus + company benefits.
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, delivering over 330 different frozen meals primarily to the elderly, their families, and healthcare professionals. We aim to provide good old-fashioned service and to make a real difference to our customers’ lives.
This is an ethical and sustainable organisation; we are committed to doing the right thing and to reaching Net Zero by 2040. We are an accredited Living Wage employer and a member of ETI.
Responsibilities
* Deliver frozen meals to customers in a timely manner
* Pick orders within the coldstore
* Use the app to update customer deliveries
* Deliver exceptional customer service at all times
* Undertake pre-shift inspection of the van
* Drive safely, responsibly and within the law
* Clean and refuel the van as needed
* Contact the office with any discrepancies or delays
* Ensure customer confidentiality
* Support the office team and picking team when required
* Report health and safety, stock quality, and mechanical issues
* Assist the team when another member is absent or on holiday
* Carry out local marketing activities such as leaflet drops and sheltered housing visits
Essential
* Experience in a customer service-based role
* Full UK Manual Driving Licence
* Basic computer literacy including use of phone apps
* Evidence of work stability
* Basic secondary education
Desirable
* Experience in multi-drop delivery
* Experience in a care-based role
* Warehouse experience
* Health & Safety awareness
Personal Qualities
* Friendly, approachable and reliable
* Passionate about delivering excellent customer service
* Good attendance and timekeeping
Requirements and Benefits
* You must have held a UK manual driving licence for at least 2 years
* All offers are subject to a Driving Assessment, Driving Licence checks and basic DBS checks
* As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure
* Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website
* Competitive salary - Living Wage employer
* 33 days holiday per year, including bank holidays
* Option to purchase up to 5 additional days of holiday per year
* Discretionary annual bonus
* Pension scheme with employer matched contributions up to 4%
* Life assurance worth at least 1x annual salary
* Free turkey or voucher at Christmas
* apetito perks including salary sacrifice options and retail discounts
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