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Job Description
Job Description
Location: Melody Care Alton Ltd, 18-20 Market Street
Purpose of Position
An essential role in providing a critical and fluid structure to our Carers on a daily and weekly basis. With a focus on relationships and service delivery, this role will enhance the quality of care provided to our clients by supporting all our Carers to achieve their visits in a timely and consistent way. With attention to varying demands including local areas, business costs, and skill set, this role will require extensive experience which will equate to a Supervisory level.
Principle Responsibilities
* Be responsible for the scheduling of our Home Care Teams across the area and manage communication daily, ensuring all calls are covered and attended.
* Support team members across the area and ensure all schedules are covered by matching Carers with clients’ needs while meeting their preferences regarding days, times, and duration of visits.
* Lead by example, ensuring that any reasonable requests are acted upon and any concerns or complaints are promptly investigated and dealt with appropriately.
* Plan care rounds while focusing on Carers' locations and travelling times when completing the schedule, being aware of how a more efficient care round can benefit both our Home Care Team and the business.
* Apply a positive, solution-focused attitude at all times to enable team targets to be met and exceeded.
* Show commitment to your team by supporting new initiatives and making recommendations for continuous improvement.
* Deal with daily enquiries from new and existing clients, and signpost or provide information about other professional services that may be required.
* Demonstrate a collaborative mindset towards your team and Registered Manager by demonstrating accountability at all times.
* Communicate effectively with the Registered Manager, Deputy Care Manager, Care Supervisors, and other professionals regarding clients and Carers, focusing on actioning responsibly and managing all matters confidentially.
* Ensure all Carers know how to use our care planning software in their day-to-day roles, encouraging and helping towards full compliance.
* Manage alerts on the system to ensure they are actioned.
* Record staff sickness, absence, and holidays.
* Take responsibility for the emergency on-call phone on a rota basis as instructed by the Registered Manager, understanding that this may change and is not a constant structure.
* Cover care calls when necessary in cases of urgent need.
* Assist the Registered Manager, Deputy Care Manager, and Supervisors in being a primary communicator between Clients and Carers.
* Support the Registered Manager by learning and adopting appropriate responses and actions when liaising with queries from Clients and Carers, and liaising with the appropriate external professionals, agencies, and families.
* Take accountability for organizing and supporting work-based learning for newly appointed Carers to ensure sufficient support.
* Attend, shadow, and learn how to arrange and undertake regular supervision with Carers.
* Attend any training courses as deemed beneficial to your job role.
* Ensure all communications are logged in the appropriate communication records.
Note: While the above tasks are comprehensive, they cannot be regarded as definitive.
About The Role
Desired Qualifications
* NVQ / QCF / RQF II or III in Health & Social Care.
Person Specification
* Strong communication & organizational skills.
* Self-reliance and self-motivation with a collaborative, team-oriented approach to all aspects of work.
* Ability to be resourceful, proactive, and accountable when issues arise.
* Experience in coordinating care schedules.
* Excellent IT skills.
* A clean driving licence with access to your own car.
Skills Needed
About The Company
Melody Care is a leading provider of high-quality home care services, committed to delivering personalized and compassionate care that enhances the quality of life for clients. Founded with a passion for helping others, the company has grown to serve communities with a focus on professionalism and kindness. Melody Care's dedicated team of caregivers is supported through continuous training and development, ensuring they provide the best care possible while growing in their careers. The company prides itself on fostering a culture of respect, support, and excellence.
Company Culture
At Melody Care, our culture is built on compassion, respect, and teamwork. We believe in creating a positive and supportive environment where every team member feels valued and empowered to make a difference. We’re committed to continuous learning and professional growth, ensuring that our staff have the tools and opportunities to excel in their roles. Our focus on collaboration and communication fosters a strong sense of community, allowing us to deliver the highest standard of care to our clients while supporting each other.
Desired Criteria
Required Criteria
* Proven work experience in a similar role or other relevant experience.
* NVQ / QCF / RQF II or III in Health & Social Care.
Closing DateWednesday 9th July, 2025
Contract Typefulltime
SalaryBased on Experience
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Home Health Care Services
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