About The Role BTS Systems Support Lead This full-time post is available immediately on a permanent basis and offers the opportunity for hybrid working – some time on campus and some from home. The starting salary will be £43,482 per annum, on Grade F, depending on qualifications and experience. As the BTS Systems Support Lead you will be a key member of the Business Technology Services (BTS) leadership team, reporting to the Assistant Director of BTS. BTS sits at the heart of IT Services and bridges the gap between IT and the business on matters relating to the provision and automation of critical business services. This currently includes Finance, HR, Planning and CRM systems and is also expanding to include core Estates and Education platforms. The BTS roadmap is fully aligned with the University’s Strategy 2030 and as such the service catalogue is likely to expand with time. This role will lead a small team of systems analysts and will provide support for the safe running of the university’s business critical services, ensuring they are supported and developed according to agreed roadmaps. Maintaining and developing the integrations between these systems is a central part of the role. A key part of the role is also supporting the Assistant Director BTS with the development and delivery of product roadmaps, largely for Estates platforms. This is a key liaison and partnering role. You You’ll be successful in this role if you have: Experience of managing teams, setting performance standards and targets, creating communities, and motivating others. Previous experience of working with business-critical systems such as Finance, HR, Planning and CRM systems Demonstrable experience of having supported, developed and optimised business systems, with experience of stakeholder partnering, roadmap delivery, change management, the software development lifecycle and project management methodologies. Experience of finance; a recognised finance qualification or relevant experience would be an advantage. Strong technical skills with specific experience of working with systems integrations Please ensure you read the Job Description and Person Specification for full details of this role. We will be reviewing applications as they come in, so please don’t hesitate in applying, as we reserve the right to close this vacancy early if we receive sufficient applications. Are you convinced, but don't find you 100 percent fit the profile? Feel free to send us your application anyway! We look forward to growing with you! Further Information For further information, please contact Adrian Sutton (a.b.sutton@exeter.ac.uk) Additional background screening may required for this role. About Us Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive. You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant. Why our colleagues love working here Flexible working opportunities and leading parental leave initiatives Generous annual leave (39-41 days including bank holidays) Competitive pension contributions A genuine dedication to supporting the health and wellbeing of all colleagues – see initiatives here Sustainability and the environment being at the heart of what we do How we can help If you’re considering applying and need support to do so, please get in touch with us at hrhelpdesk@exeter.ac.uk. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.