Overview
Torbay Hospital is seeking a dedicated and dynamic individual to join our team as an Oncology Medical Secretary. This is an opportunity to be an essential part of our Oncology department, where your organisational skills and compassion will directly contribute to the well-being of our patients. This role is based at Torbay Hospital, where you will be joining a team of 11 other dedicated Oncology Secretaries. We are a dynamic and friendly team, working closely with our clinical colleagues and other areas within Cancer Services. Our team is currently going through exciting changes.
Responsibilities
* Support cancer patients in their journey towards recovery and work closely with clinical and administrative staff, liaising with patients, GPs and external agencies.
* Demonstrate empathy and tact when dealing with patients who may be angry or upset regarding any aspect of their care.
* Communicate effectively in writing and verbally on a daily basis.
* Ensure all results of investigations are tracked and shown to the relevant consultant promptly for action as instructed.
* Independently deal with patient/carer enquiries in an efficient, sensitive and confidential manner and referring on to the clinician as appropriate.
* Record all clinic outcomes accurately and complete or amend as required.
* Audio typing of clinic and admin letters; clinical diaries to be maintained and checked against published timetables. Use discretion and initiative when arranging meetings and appointments for patients, relatives and others.
* Ensure that medical staff leave and cover arrangements are circulated and clinical activities are amended accordingly.
* Take and transcribe formal minutes if required.
* Open and act on correspondence received.
* Ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and undertake appropriate action as instructed.
* Enter Referral to Treatment (RTT) events accurately and in a timely manner.
* Put patients at the heart of the service.
Requirements
Applicants should refer to their suitability to the post in their supporting information from the role requirements or person specification. The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. We will provide support through our Equality Business Forum with representatives from all protected groups.
Organisation and Culture
You will be joining a team of 11 Oncology Secretaries in a dynamic and friendly environment, working with clinical colleagues and other areas within Cancer Services. The department is fast-paced and continually evolving to keep patient wellbeing at the heart of everything we do. We strive to be a Carer-friendly employer with policies such as flexible working and a Carer’s Passport scheme.
Important Information
* We reserve the right to close vacancies early if a high volume of applications is received; apply promptly.
* Please read the job description carefully and tailor your application to reflect the requirements of the role.
* Applicants who identify in their application form as part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on the NHS Employers website.
* Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
* Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
* If you have not received an invitation to interview within 28 days of the closing date, please assume your application has been unsuccessful on this occasion.
* It is your responsibility to ensure the timely receipt of appropriate references.
The Trust is committed to equality, diversity and opportunity. No person will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.
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