We have an opportunity for a Housing Officer to join our team in Newbury and Reading.
You'll manage your own diary with a mix of working from home, in the office, and out with our customers.
This is a full-time permanent role with a starting salary of £32,000 - £38,000 depending on your experience.
Your role
As a Housing Officer, you'll deliver a professional and high-quality mixed tenure service to our customers, using your knowledge and skills to resolve a range of housing management challenges.
This could include anti-social behaviour, housing and neighbourhood issues, contract breaches or changes, fraud, and safeguarding.
You'll be an integral part of ensuring our neighbourhoods are safe while listening to our customers' needs and making necessary changes.
You will balance your caseload with projects, shaping sustainable communities that foster an inclusive environment for our customers.
To be successful in this role you will have:
* The ability to proactively manage a complex caseload
* Strong communication skills with previous experience of working with customers in demanding environments
* Experience in providing excellent customer service, contributing to achieving a 90% customer satisfaction rate
* Previous experience or knowledge of delivering housing management services
* Experience using computer systems, e.g., Microsoft Office
* The ability to establish, develop, and maintain effective working relationships with colleagues, contractors, and partnering agencies
As you will be visiting our customers, you will need a full UK driving licence and access to your own transport.
A DBS check will be undertaken for the successful candidate.
Interviews will take place on Monday 8th September.
What we can offer you
As a member of the Localities Team, you will be part of a friendly, dedicated, and supportive working environment.
We invest in our people, allowing you to develop your skills and be part of something that makes a real difference in people's lives. This role offers opportunities for a career within a successful and diverse organization.
Some of our benefits include:
* Flexible working
* 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
* The option to buy or sell holiday as part of our flexible benefits package
* A generous pension scheme matching up to 12%
* Life cover from day one
* Participation in our Recognition scheme with retail vouchers
* Wellbeing discounts, including Gym Memberships
* A range of other benefits available
About us
It's an exciting time to join the team as Sovereign has joined forces with Network Homes to form SNG (Sovereign Network Group). Together, we provide over 84,000 homes and invest in communities across London and the South of England.
Our purpose is to provide good, affordable homes in thriving communities that people love for generations.
We invest long-term in individual homes, our customers, and work with partners to make a lasting difference. Our financial strength enables us to meet housing needs, regenerate places, and build on existing community strengths.
We are committed to our Equality, Diversity, and Inclusion strategy and believe that you can truly be yourself at SNG. Visit our careers site to learn more about us and our values.
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