We are currently working with a reputable housebuilder based in Essex who are looking for a Customer Care Coordinator for period of 4 weeks.
You will act as first point of call for customers who have just moved into a property and those who are still within their warranty period.
Duties will include-
* Receive and log defects reported by customer.
* Register the work on their database and allocate suitable trades.
* Telephone customers once work has been carried out to identify whether work complete to customers satisfaction or whether any associated work needs to be carried out.
* Manage the Maintenance Operatives diary
* Provide administration support for the Department
* Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out
* Liaise with Buying department regarding order materials as and when required.
* Follow up and audit trail for completion paperwork.
* Update weekly reports and distribute to relevant personnel.
* Keep accurate records ensuring files are kept up-to-date.
Suitable candidates must have experience of working in a customer serviced based role and ideally you will have worked within the construction or house building industry.
Skills required:
* Ability to work on own initiative
* Effective listening skills
* Excellent customer service skills
* Ability to liaise with internal and external personnel
* Good administration skills
* Able to work to deadlines in a fast-paced environment
* Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
Paying 133 per day PAYE + employers costs & holiday (so 172 per day)
This is an immediate start but could turn into a permanent position if that is of interest.
Please submit an up to date Cv and Ill be in touch with further information.
#J-18808-Ljbffr