Job - Metering Service Advisor
Salary - £14.79 p/h
Location - Cardiff
Working Pattern - Hybrid working
THE ROLE:
* Enter meter readings accurately into internal systems.
* Work extensively with spreadsheets to manage and analyse data.
* Support efforts to improve metering performance metrics.
* Handle technical and flow-based processes involving communication with third parties.
* Send and track data flows related to metering queries.
* Make outbound calls to customers and third parties to resolve issues.
* Respond to inbound customer queries as required.
* Collaborate with internal teams to ensure data accuracy and timely query resolution.
THE SUCCESSFUL CANDIDATE:
* Utilities background is desirable.
* Excellent phone manner and good working knowledge of Microsoft Office packages, (Word and Excel) is essential.
* Previous experience of working within a Customer Service environment.
* Strong analytical and problem-solving abilities.
* Excellent verbal and written communication skills.
* Training will be provided.