Customer Support Specialist
Location: Bournemouth Hybrid
Salary: GBP 26,500 per annum + 10 bonus
Hours: Monday to Friday, 08:30am : 17:30pm
We are looking for a proactive and customer:focused Customer Support Specialist to join a dynamic support team.
This is a fantastic opportunity for someone who enjoys delivering excellent customer service while working closely with both sales and technical teams to ensure a seamless customer experience.
The Role
As a Customer Support Specialist, you will be the first point of contact for customers, providing both technical and non:technical support across a range of products and services.
You will play a key role in ensuring customer satisfaction by resolving queries efficiently, supporting the sales process, and escalating more complex issues where required.
This role would suit someone with strong communication skills, a problem:solving mindset, and a keen interest in IT or technical products.
Key Responsibilities of the Customer Support Specialist :
Provide technical support to customers on products and services Deliver non:technical support to customers, partners, and resellers Support customers throughout the ordering process Gather and document relevant information for escalations Escalate complex or undocumented issues to senior support teams Maintain up:to:date knowledge of products, tools, and processes Develop expertise in at least one core product area Carry out scheduled follow:ups and respond to customer queries Ensure all communication is handled professionally and efficiently Support wider team tasks as required
About You
Previous experience in a customer support or service role Strong communication and interpersonal skills Good IT knowledge, including operating systems and Microsoft Office Understanding of sales processes and customer journeys Experience using CRM systems and handling support tickets Organised, detail:oriented, and able to manage multiple tasks Willingness to learn and develop technical product knowledge Educated to a commercial or IT:related standard (preferred)
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