Are you passionate about helping people and delivering outstanding service? This is a unique opportunity to join a truly service-led organisation, supporting over 90,000 businesses and 13 million individuals across the UK and Ireland. As part of a rapidly expanding group with a £400m turnover, you'll be joining a thriving business with an impressive track record of year-on-year growth and ambitious plans for continued success. As a Call Handler, you'll be at the heart of frontline service, working alongside experienced counselling and legal teams to provide crucial assistance to clients. You'll be the first point of contact, providing reassurance, support, and practical guidance to individuals reaching out. This is a varied role, where no two days are the same. From handling inbound calls and live chats to assisting with service improvement initiatives, you'll play a key role in delivering a professional, high-quality experience to every individual you support. What You'll Be Doing Responding to incoming calls, live chats, and emails, providing empathetic and efficient support Carrying out follow-up calls to offer continued assistance Engaging with individuals experiencing a range of challenges, including sensitive and emotive issues Conducting thorough assessments to determine next steps and ensure clients receive the appropriate support Maintaining accurate, detailed case notes and following internal pr...