Operational Team Manager (Financial Services) County Durham (Hybrid – approx. 2 days on-site) £40,000 £50,000 15% Bonus Comprehensive Benefits Package Outsource UK is looking to recruit a Team Manager to join a Financial Services organisation on a permanent basis. The role sits within a large administration team supporting a complex, high-volume service. You will be responsible for leading a team of around 8–10 administrators, working closely with the wider operations leadership team to ensure consistent, high-quality service delivery. Key responsibilities include: Day-to-day management of team performance, workflow, and resource planning Coaching, development, and performance management Driving service standards, process improvements, and efficiency gains Working within a regulated environment, ensuring compliance with internal policies and industry requirements Experience Strong operational leadership experience within customer-focused environments Demonstratable experience supporting, developing and motivating teams Previous experience of analysing operational performance data and developing clear action plans Benefits Include: Defined Benefit pension scheme Private medical insurance 28 days’ annual leave bank holidays 15% annual bonus opportunity Generous parental leave policies (including 12 months full pay maternity / 6 months full pay paternity) Health cash plan, life assurance, volunteering days, and more