About the role and the Team:
The Head of New Build is responsible for providing strategic and operational leadership across Hyperoptic's New Build function, ensuring the successful delivery of high‑quality, on‑time installations that uphold our market‑leading promise of same‑day activation for new residents.
This role leads a team of Regional Delivery Managers, partners closely with cross‑functional teams, and drives a culture of excellence, accountability, and continuous improvement. With a strong focus on safety, quality, customer experience, and operational performance, the New Build Delivery Lead plays a pivotal role in shaping mid‑term strategy, embedding effective delivery frameworks, and strengthening client relationships to achieve outstanding penetration rates and long‑term growth.
What will you be doing?
Operational Planning & Delivery
1. Develop and set mid‑term strategies for the New Build function, aligning with wider business objectives and market requirements.
2. Translate strategy into actionable plans and lead cross‑functional execution to ensure successful delivery across peer groups and dependent teams.
3. Communicate strategy and progress effectively both upwards and downwards within the organisation, ensuring clarity, alignment, and shared accountability.
4. Accountable for the on‑time delivery of New Build premises, ensuring all activations meet Hyperoptic's quality standards and support the company's USP of same‑day service availability.
5. Ensure all operational partners and contractors are held to account on delivery timelines, quality outcomes, and performance commitments.
6. Embed strong governance frameworks that maintain visibility of project progress, risks, and delivery milestones.
Leadership and People Management
7. Lead, motivate, and develop a team of Regional Delivery Managers to deliver a 5‑star customer experience across all New Build projects.
8. Provide clear, structured, and confident leadership that enables teams to operate with high levels of effectiveness and accountability.
9. Foster a culture of continuous improvement, curiosity, and proactive problem‑solving across the delivery organisation.
10. Drive a safety‑first and quality‑first mindset, ensuring teams consistently comply with standards, policies, and best practices.
Continuous Improvement & Efficiency
11. Identify opportunities to enhance service levels, efficiency, and operational effectiveness through improvements in processes, technologies, and ways of working.
12. Champion innovation and challenge existing practices to ensure Hyperoptic remains competitive and operationally excellent in delivery performance.
Cross Functional Collaboration
13. Work end‑to‑end across departments, including Build, Commercial, Product, Service, and Client Engagement, to ensure seamless client relationships and a high‑quality customer journey.
14. Collaborate with internal and external partners to drive market‑leading penetration rates with ISPs across New Build developments.
15. Strengthen relationships with business partners, holding them accountable for quality, compliance, and commercial outcomes.
Communications
16. Lead in preparation of high-quality communications for key meetings such as Operational Review and Board meetings
17. Work with comms team to coordinate internal messaging to New Build and Hypernet audience
What we are looking for:
18. Bachelor's degree or equivalent
19. Prince2 Qualified
20. A seasoned professional who has extensive operational management experience
21. Experience of large, national scale operations ideally gained within the telecommunications infrastructure environment
22. Experience working in a number and target driven environment
23. Experience in implementing organizational and operating model change
24. Creative, a lateral thinker with ability to manage a multitude of complex functions, tasks and projects simultaneously
25. Experience working on large infrastructure projects considering budgets, resource planning and H&S requirements
26. Highly motivated to achieve business goals
27. Very organised and methodical in your approach to work
28. Strong interpersonal skills and an ability to clearly direct others. A Team player
29. Excellent accuracy and attention to detail
Why work for us?
We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!
Awarded Broadband Provider of the Year Uswitch Telecoms Awards, as voted for by 20, customers, plus Fair Terms Gold Award. We're also very proud to have been awarded Great Place to Work Certification (-23) and UK's Best Workplaces for Wellbeing
Going beyond the expected
Whatever we're doing – whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:
30. We work smarter, together
31. We stay focused
32. We strive for excellence
Some of our key Benefits
33. Competitive salary
34. Global Remote working for up to 2 week per year for those who are able to work remotely
35. 25 days' paid holiday increasing each year, to a max of 35
36. Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
37. Private medical Insurance provided by AXA health
38. Life assurance giving you cover of 4 times your base salary
39. Partnership with the Kings Trust
40. Our pension scheme matches your contributions up to 4%
41. Retail offers — discounts from hundreds of recognisable brands
42. Free Hyperoptic broadband if you live in a Hyperoptic area
43. Enhanced pay for new parents
We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.