Purpose of the role is to… Deliver new technologies that support our mission to win F1 World Championships Deliver new innovations to question conventional thinking and improve capabilities of the IT department Lead by example as a senior technical escalation point for a broad range of IT support topics Manage stakeholders within IT and the business while delivering complex projects. Deliver exceptional customer service to a consistent high standard THEREFORE WE NEED YOU TO… Be skilled at… Troubleshooting, problem solving and root cause analysis Excellent Research and analytic skills Prioritisation and self-management Design, implementation and support of enterprise applications and infrastructure Support and optimization of in-house and bespoke applications Adapting to change, learning quickly in a fast passed environment Have experience of… Delivering exceptional customer service under pressure Operational support at a senior technical level, within a medium to large sized enterprise Supporting and diagnosing enterprise WAN and LAN infrastructure. Planning, organising, leading and delivering complex, fast-moving workloads with both internal and external 3rd party resources Working to recognised methodologies i.e. (ITIL, Agile) A broad range of technical experience within a fast paced, dynamic environment Supporting junior colleagues via mentoring, training, and documentation Demonstrate knowledge of… Enterprise application, middleware, and infrastructure technologies Managing and deploying to cloud platforms Database support, administration, and optimisation Scripting, orchestration, and automation techniques Capacity, performance, and availability monitoring Security, vulnerability, and malware threat prevention Desirable - Working in F1 or equivalent business Desirable - Testbed and simulation platforms Hold these qualifications… Degree or relevant qualifications in a technology or science subject Hold the following (or relevant equivalent): Cisco Certified Network Associate (CCNA) ITIL v3/v4 foundation level Be… Diligent and show attention to detail. Passionate about infrastructure. Capable to show a growth mind-set Flexible and open A team player Success driven, capable to perform under pressure and overcome challenges. Target and deadline driven Success in this role will be if you… (deliverables) Be able to see the big picture but also get involved in the technical “hands on” deliverable of a broad range of technical topics. Project manage multiple concurrent projects and associated stakeholder communications. Deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines Deliver quality without compromising performance Be a strong point of escalation; seeing solutions that others can't, and crucially, be keen to do so as quickly and efficiently as possible so that we can achieve our collective goals Actively encourage teamwork and knowledge sharing to develop both yourself and your colleagues Additional information… The roles require the ability to deliver on both operational and project activities, against deadlines and SLAs. Thus, flexibility is essential in this position Applicants must be able to occasionally provide out of hours maintenance and support on a best-efforts basis