The Opportunity An exciting new opportunity has arisen to ensure the Medivet Group can deliver its ambitious “Pride in Clinics” plans along with the greenfield, expansion and relocation plans for practices within the existing Medivet estate. This role will be required to support the Divisional and Regional Directors and Clinical operations team to deliver their regional growth plans. Key Benefits Competitive salary Car Allowance or Company Car Health cash plan (covering dental, physio and optical services) with 24/7 Private GP Life Assurance 3 x salary 33 days’ annual leave (including Bank Holidays) rising to 38 with length of service An additional ‘Day for You’, a paid day’s leave for you to use as you wish Access to 24-hour counselling by phone or in person should you feel you need support Internal CPD and access to Clinical Communities Funded certificate opportunities Pension scheme Cycle to Work scheme Discounts on Medivet products and services for your pets Responsibilities To fully support the successful delivery of all “Pride in Clinics” greenfield, relocation clinical development and rebrand practices to deliver the groups growth ambitions: Prioritise effectively to influence the annual spend on Capital Replacement activity. Drive supplier performance in terms of their delivery and commerciality to reduce costs. Be the “client manager” for BAU PIC projects, with a highly professional and totally focussed customer care approach. Accountable for monitoring adherence to compliance on property related health and safety matters in clinics Be a key contact in the allocated Division/Region for BAU Projects Clinic closures – liaise with Divisional Facilities Manager, operations and property teams with regards to closure of clinics Project manage cross functional support of office, divisional and clinical teams to deliver practice opening plans and timescales. Maintain regular communication with all relevant internal and external departments, update, maintain and control the rollout programme to keep stakeholders advised of the works schedule. Produce financial projections for all practices in liaison with finance team, DODs, RODs and operational team. Ensure all practice layout design and equipment meets Medivet brand standards and is ordered via procurement. Ensure all shopfitters deliver quotes that meet practice financial projections. Liaise with shopfitters to ensure schedule projects are completed to agreed timescales and budget. Skills, knowledge and experience Communications Excellent communication skills and the ability to interact confidently at all levels. Passion for customer service and getting the job done. Pro-active approach to issue resolution with a passion for customer service and getting the job done. The aptitude to listen and collaborate. Interpersonal skills and the ability to motivate and engage both existing teams and prospective business owners. A confident communicator, with excellent interpersonal skills, able to engage with stakeholders (both internal and external) at all levels through a variety of mediums. Relationships Thorough understanding of clinics operations, organisation and processes. Leadership skills, particularly relationship building. Excellent communication and time-management skills and the ability to interact with multiple stakeholders confidently at all levels. Flexible, open and welcome to change. Feedback from clinics and other stakeholders Ability to build strong and lasting relationships with internal and external stakeholders. Commercial Pro-active approach to issue resolution with a 7-day (24/7/365) mind set Have a good understanding of construction/project terminology and processes. Supplier performance & value from budget Deliverance of business goals in a timely and effective manner A brand ambassador, exuding positivity and proactivity Delivery of assigned projects to time, budget and quality standards Closure of outstanding issues Highly proficient in using MS Word, Excel, and PowerPoint, enabling creation of visually and verbally engaging reports and presentations. Operational Ability to understand the complexities of delivering construction/facilities-based projects in a working retail/healthcare environment. Familiarity with quality, health, safety and environmental standards Commercial and financial awareness/acumen Organised and resilient, having the ability to deliver on deadlines in a constantly evolving environment. Able to manage multiple simultaneous projects, of variable stages, at any time. Self-motivated and driven by delivering objectives. About us: Medivet is a leading veterinary care provider, operating in the UK, Germany, Spain and France with more than 500 branches and 27 24-hour veterinary centres. We’re proud to support a large, connected and growing community of colleagues who provide exceptional care, always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. We’re continuing our mission to deliver exceptional care, always there by creating great experiences for our patients, clients, and colleagues through a forward thinking and caring environment where we make every experience better by using the very best equipment and treatment options available, including in-house MRI machines and state-of-the-art operating theatres. We love working with talented, like-minded people who want to stand out in their field and whose compassion for animals always goes way beyond their job. We have exciting plans for the future so come and join us on our journey.