Are you ready to take the next step in your hospitality career? Firmdale Hotels is seeking an experienced and motivated Night Manager to join our prestigious Covent Garden Hotel. Firmdale Hotels is renowned for its award-winning luxury boutique hotels and commitment to exceptional guest experiences. If you thrive in a dynamic environment and are passionate about delivering top-tier service, we want to hear from you!
Firmdale Hotels owns and operates ten boutique hotels in London and New York, known for their distinctive design and outstanding service. Our properties have won numerous accolades, reflecting our dedication to excellence and innovation in hospitality.
As a Night Manager, you will oversee the hotel's overnight operations, ensuring that every aspect of our service meets Firmdale's exacting standards. You will collaborate closely with various department managers to ensure seamless operation across Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen. This role requires an adaptable, resilient leader capable of maintaining composure under pressure and delivering exceptional guest experiences.
Responsibilities:
* Ensure smooth functioning of the hotel during night hours.
* Constantly evaluate and uphold our high service standards.
* Ensure the safety and security of guests and team members throughout the night.
* Conduct regular checks to maintain a safe environment.
* Deliver outstanding customer service, addressing guest needs promptly.
* Handle any incidents or accidents involving guests or staff professionally.
* Provide operational support to all departments as needed.
* Run night audits and generate reports for senior management.
What you Need:
* Previous experience as a Night Manager or in a Head of Department role within a 5-star hotel.
* Excellent communication skills to interact effectively with guests and staff.
* Keen eye for detail and a commitment to maintaining high standards.
* Strong leadership and motivational skills to lead a diverse team.
* Ability to stay calm under pressure and make sound decisions.
* Familiarity with Micros and Opera systems is desirable.
What We Offer:
* Competitive salary plus service charge to be discussed at venue.
* Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
* Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
* Discounted cinema tickets, gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for recommending top talent
* Flexible scheduling without split shifts
* Dry cleaning service for work attire and discounted personal dry cleaning
* Enhanced holiday allowance based on length of service
* Season ticket loan for convenient commuting
* Ongoing training, professional development, and fully funded English lessons
* Regular social events, team activities, and fitness sessions
* Benefits like cycle to work scheme and annual long service awards
* One allocated paid day per year for volunteering work
* Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
* Times Best Places to Work 2024
* The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
* Manager of the Year Helle Jensen Cateys 2024
* Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
* Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
* Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
* Dorset Square Hotel One AA Rosette for Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel & Leisure IT List best hotels in the world
* Whitby Hotel, Crosby Street and Warren Street - Michelin keys
* The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
* Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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