Head of HR Advisory Services
Portfolio are proud to be exclusively representing one of the UK's longest leading professional service organisations. We are looking for someone with senior leadership experience, including working with key stakeholders, contributing to business growth and service improvements, with a passion for coaching and developing others.
This person will lead and direct an advisory department within a fast-paced environment, ensuring both clients and consultants have the best possible experience. It's important for this person to drive motivation and performance to exceptional levels to provide excellent client experience.
The Head of HR Advisory Services will direct the operational management of the advisory teams and the output of work. Whilst managing advisor performance within a contact centre environment, ensuring KPI's are met, quality standards are kept high whilst also providing a high standard of service. It is essential that the successful candidate can coach, inspire, motivate, and support the department, ensuring strong working relationships. Whilst also being responsible for the performance and increase in efficiencies and be able to make recommendations and implementations to improve our service.
The Head of HR Advisory Services will be responsible for:
1. Drive the coaching initiative within the department, ensuring team leaders and consultants receive the necessary coaching and support achieving ...