Overview
Location: Leeds
Pay: £12.36ph
Hours: 37 per week
Contract Type: Temporary
About the Role
Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service. The key purpose of the role is to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Key Responsibilities
* Preparing papers and files for court, tribunals, hearings and meetings.
* Producing court/tribunal documents.
* General photocopying and filing.
* Creating and updating records on the in‑house computer system and performing data input.
* Post opening and dispatch.
* Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
* Preparing meeting agenda, joining instructions, handouts etc.
* Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
* Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date.
* Assisting court users, supporting listing and rota management, checking files.
* Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees, including the use of chip and pin.
* Handling counter (face to face), written and telephone enquiries.
* Working as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive.
* Problem solving, assessing the impact of new SOPS, contributing to small projects.
* Undertaking ad hoc roles within the band such as Jury Bailiff Officer, L+D Co‑ordinator, H+S roles.
* Processing standard documentation and information, court orders, claims, fines and fees, legal aid.
* Interpreting accurately information required on a court file.
* Meeting workload targets in terms of throughput and accuracy.
* Checking documents, records, accounts, claims and returns for approval, results, statistics, plans etc against criteria, regulations or procedures.
* Ensuring compliance and administration documentation meet quality standards.
* Cross‑checking and validating work completed by colleagues.
* Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports etc.
* Interpreting source materials, preparing bundles, chasing.
* Modifying and adjusting information and making decisions to allow work to be completed.
* Collecting and assembling information to prepare for and run the daily TIB meeting, as required.
* Producing basic statistical analysis reports and processing financial information where required.
* Checking others’ work, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, gathering information and running straightforward reports.
* Spending limited sums of money on behalf of an office or unit.
* Calculating the anticipated numbers of jurors to be called and managing the numbers as efficiently as possible.
* Communicating and working with the judiciary, magistracy, cluster managers, court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures and provide excellent customer service.
* Delivering a helpful, prompt, polite and right‑first‑time service to internal and external customers.
Skills & Qualifications
* 5 GCSE passes (or equivalent) grades A*-C, or NVQ Business Administration level II or administrative experience.
* Relevant computer skills to undertake the level of work required.
Operational Delivery in HMCTS
This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in face‑to‑face and contact centre roles and processing duties within HMCTS.
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