Overview
The National Patient Safety Team is seeking a dynamic and experienced individual to take on the dual role of Product Owner & Scrum Master for the Learn from Patient Safety Events (LFPSE) service. This is a unique opportunity to lead the delivery of a nationally significant digital product that supports safer care across the NHS.
The role is offered as a fixed term contract until 1st October 2026 due to a secondment.
Role and responsibilities
As the Product Owner & Scrum Master for the LFPSE service, you will be at the heart of product delivery, combining agile facilitation with user-centred design and prioritisation. You will lead the day-to-day operations of the service, ensuring it evolves in response to user feedback and clinical needs.
* Facilitate regular stand-ups, planning sessions, and backlog refinement activities within a Kanban framework to maintain delivery momentum.
* Manage user feedback, collaborate with developers and clinical reviewers, and ensure stories are well-defined, testable, and ready for deployment.
* Collaborate with cross-functional teams including policy, data, communications, and clinical safety colleagues; provide regular updates to stakeholders; contribute to governance papers; and support onboarding and testing activities.
Organisational context
The NHS England Board has set out the top-level purpose for the organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work. We will achieve this purpose by:
* Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
* Making the NHS a great place to work, where our people can make a difference and achieve their potential.
* Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care.
* Optimising the use of digital technology, research, and innovation.
* Delivering value for money.
Additional information
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
If you are successful at interview, we will run an Inter Authority Transfer (IAT) in the Electronic Staff Record system (ESR). This transfer gathers valuable information from a previous or current NHS employer to support the onboarding process, including; statutory and mandatory competency status, Continuous Service Dates (CSD), and annual leave entitlement. You will have the opportunity throughout the recruitment process to inform us if you do not consent.
Contact
For further details / informal visits contact: Name: Lucie Mussett, Job title: Head of LFPSE (Product Development), Email: lucie.mussett@nhs.net
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