Head of Operations
Location: Teddington (Hybrid) Salary: Competitive Type: Full-time (35 hours/week)
Are you a strategic thinker with a passion for operational excellence? Do you thrive in dynamic environments where precision, leadership, and innovation intersect? My client is looking for a visionary Head of Operations to join their business.
You’ll be the driving force behind the systems, processes, and people that ensure everything runs smoothly, every regulation is met, and every client receives the highest standard of service. What You’ll Be Doing
Operational Leadership
* Design and refine workflows, systems, and risk mitigation strategies.
* Ensure compliance with all legal and regulatory frameworks.
* Champion customer service excellence and manage escalations with professionalism.
* Define KPIs and service standards that drive performance and accountability.
* Draft operational policies, terms, and GDPR-compliant documentation.
Team Empowerment
* Lead and inspire a high-performing team, including three Operations Managers.
* Foster a culture of collaboration, clarity, and continuous improvement.
* Act as a strategic point of escalation and support across departments.
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