Main Responsibilities: Assist the team to accurately and completely process online and traditional ticketing/fulfillment requests, back office error corrections, and non-refundable tracking. Identify and learn how to use the appropriate BCD Travel tools and systems to complete requests Learn and enhance knowledge of the various travel industries supported (air, car, hotel, etc.) Assist the team to use all available resources (knowledge resources, unused tickets, etc.) Handles additional tasks as assigned Company Benefits: PMI and Dental after 2 years Benefits portal which includes Employee Assistance Programme, discounts through shops, health cash plan 23 days holiday Training Level 3 Travel Consultant apprenticeship standard, which includes: Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA) Qualifications required A minimum of 5 x GCSEs including maths & English Grade C/4 or above Skills required Proficiency in Microsoft Office applications Work experience in a customer service environment working as part of a team is preferred Communication skills Take direction and work well with others Prospects Upon successful completion of the apprenticeship there will be the opportunity to progress further to become a Business Travel Consultant/Senior Business Travel Consultant Qualification / Standard : ST0340 Travel consultant Duration 15 months