Team LeaderPrzejdź do głównej zawartościWe use a minimal number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance. The list below describes the cookies we use on this site and what we use them for. Currently, we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.). You should also read our privacy policy: UK; Poland, in conjunction with this information about cookies#Team Leader page is loaded## Team LeaderAplikujremote type: Oparte na pakiecie Officelocations: Sheffieldtime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajtime left to apply: Data zakończenia: 2 czerwca 2026 (można jeszcze aplikować przez 14 dni/dzień)job requisition id: 10119639Capita Pensions Solutions is looking for a Team Manager to join our team on a permanent basis. As a Team Manager you will lead and develop a team of 16-20 Customer Service Representatives to deliver a high-quality service, enabling continual service delivery and team performance improvements – all the while ensuring adherence to process and client/compliance standards. Working hours: Monday to Friday, with shift patterns between the core hours of 8am and 6pm, 37.5 hours per week. Location: Office based role Monday to Friday - Sheffield Hartshead House, Cutlers Gate.**Job title:**Team Leader**Job Description:****What you’ll be doing:*** Empowering the team and providing support to ensure staff increase their technical competency, improving the efficiency of their delivery and achieving the agreed level of quality output, whilst ensuring individual, team, and departmental objectives are met.* Motivating, leading and inspiring the team to deliver excellent customer service.* Resource management including daily/weekly demand data analysis and evaluation of resource availability to ensure contracted and operational targets are achieved, not only within your own team but also by supporting other teams as and when required.* Ensuring the team self-adhere to company absence, conduct and capability policies and complying with quality management systems, regulations and policies from Capita and relevant regulatory bodies.* Actively representing the team in department and company activities and projects, engaging with the team in discussions and plans.**What we’re looking for:*** Management experience within a contact centre environment, with a strong understanding of day‐to‐day operations, including experience managing teams of 15 or more staff.* Proven people management skills, demonstrating the ability to confidently lead, support, and develop a team.* Strong leadership qualities, with experience applying core management disciplines such as motivation, planning, performance management, and change management.* Experience handling employee relations (ER) matters, with the ability to manage sensitive situations professionally and in line with policy.* Excellent prioritisation and time‐management skills, with the ability to manage multiple responsibilities effectively.* Clear and confident communication skills (verbal and written), able to navigate conflicting viewpoints and adapt communication style to different audiences.* Good working knowledge of Microsoft Office applications, including Excel.* Data analysis skills, with the ability to interpret information and use insights to drive improvements.* Project management skills, with the capability to understand and interpret project plans, track progress, and support delivery.* Strong stakeholder management skills, building effective working relationships across teams.* Working knowledge and experience of pensions, especially DB and DC schemes (desirable).* Familiarity with the Civil Service Pension Scheme (desirable).**Please note that this role requires enhanced security clearance, and full details can be found in the link below. One of the key requirements is continuous UK residency for the past five years, so please only apply if you meet this criterion.**National security vetting: clearance levels - GOV.UK**About Capita Pensions Solutions**Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.**What’s in it for you?*** Remote working – work from wherever you’re happiest in the UK* **Competitive salary*** **23 days’ holiday**, rising to 27 (pro rata) – plus the option to buy more after qualifying period* **Paid volunteering day** with a charity of your choice* Generous **family leave policies** – including 15 weeks’ fully paid maternity, adoption, and shared parental leave* **Cycle2Work scheme**, pension, life assurance, and more Customer first, always Fearless innovation Achieve together Everyone is valued**What we hope you’ll do next**Select **Apply now** to complete our short application and tell us more about you.We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. **For more information about equal opportunities and process adjustments, please visit the Capita Careers website.****Location:**Sheffield,Zjednoczone Królestwo**Time Type:**Zatrudnienie w pełnym wymiarze godzin**Contract Type:**Stały**Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.**
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