About the Role
We are looking for a proactive and technically curious Platform Support Engineer to join our operations team. This entry-level role focuses on supporting internal and customer-facing platforms, ensuring system stability, and resolving technical issues efficiently. This is an excellent opportunity to gain hands-on experience with modern platforms, infrastructure, and support processes.
Key Responsibilities
* Monitor platform performance, alerts, and system health
* Provide first-line technical support for platform-related issues
* Troubleshoot incidents and service disruptions, escalating when necessary
* Assist in deployment, configuration, and maintenance of platform components
* Support user access, permissions, and environment setup
* Work with engineering teams to resolve bugs and improve system reliability
* Document incidents, solutions, and standard operating procedures
* Ensure adherence to operational, security, and compliance standards
Required Qualifications
* Bachelor’s degree in IT, Computer Science, or a related field (or equivalent practical knowledge)
* 0–1 year of experience in IT support, technical support, or platform operations (internships included)
* Basic understanding of operating systems (Linux/Windows)
* Familiarity with web applications, APIs, and basic networking concepts
* Strong problem-solving and analytical skills
* Good communication and customer support abilities
Preferred Qualifications
* Exposure to cloud platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform
* Basic knowledge of databases (SQL/NoSQL)
* Familiarity with monitoring tools (e.g., Grafana, Prometheus)
* Exposure to scripting (Bash, Python, or similar)
* Understanding of CI/CD pipelines and DevOps fundamentals
Skills
* Platform Monitoring & Support
* Technical Troubleshooting
* Basic Cloud & Infrastructure Knowledge
* Networking Fundamentals
* Communication & Documentation
What We Offer
* Competitive, market-aligned compensation
* Hands-on exposure to modern platforms and cloud technologies
* Structured training and career development opportunities
* Support for certifications and upskilling
* Collaborative and growth-oriented work environment
Equal Opportunity Statement
We are an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, religion, gender, age, disability, or any other protected status.