Job Details: 3rd Line Support Engineer
Salary: Up to £45,000 depending on experience
Job Type: Full Time (37.5 hours per week)
Full Job Description
We are a successful company dedicated to providing top-notch IT support and solutions to businesses across the Liverpool city region.
Joining our team offers the chance to be part of a growing firm, providing excellent career development opportunities, and contributing to the business's evolution.
We are seeking a highly motivated and skilled team player with experience in a third-line role, preferably within an MSP environment. The ideal candidate will assist in enhancing the support team's technical knowledge, communicating effectively with both customers and account managers, and demonstrating a passion for IT and exceptional customer service.
This role entails providing senior-level IT infrastructure and systems engineering support, design, and implementation to clients of a Managed Services Provider and Consultancy. It serves as the final escalation point for IT issues, requiring exceptional technical expertise, occasional after-hours work, on-call support, and site visits. Strong communication skills are crucial for direct interaction with non-technical staff.
Responsibilities:
1. Providing 3rd line technical support for hardware and software issues.
2. Acting as a t...