General information
City/town: Watford Job field: Business Support and IT External closing date: Sunday, March 29, 2026 Type of contract: Permanent ID: 5758
Description and requirements
Skanska, one of the world’s leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society.
We are looking for a Front Office Service Manager to join our Technology & Sustainability team in Leavesden, Watford.
What you'll do:
1. Lead end‑to‑end delivery, performance, and continuous improvement of front office IT services, ensuring business value, service quality, and operational efficiency.
2. Manage service desk, field support, and full hardware/software asset life cycle, including procurement, deployment, maintenance, repair, and compliance.
3. Maintain and update the IT Service Catalogue and CMDB, ensuring accurate service information and smooth transition of new or changed services into operations.
4. Apply SIAM and ITIL principles to integrate internal teams and external suppliers, ensuring seamless service delivery and governance across a multi‑vendor environment.
5. Monitor performance against SLAs/KPIs, control budgets, drive incident/problem resolution, and implement automation for operational improvement.
6. Build strong stakeholder relationships to align services with business priorities, foster a customer‑first culture, and lead IT asset management audits for compliance.
What you'll bring to the role:
7. Proven track record owning and delivering end‑user workplace services (service desk, endpoints, mobile, printers, software licensing).
8. Ability to manage IT services in multi‑vendor, managed service, and outsourced environments.
9. Mastery of ITIL and SIAM with strong incident, problem, and change management capability.
10. Deep knowledge of IT asset management best practices across hardware and software lifecycles.
11. Strong stakeholder management; excellent communication, presentation, and high‑quality documentation/reporting.
12. Competence in budget management, vendor management, and driving process and service improvements.
Equal opportunities
We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.
Flexible working
We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
Reasonable adjustments
More information about the role
Closing date
The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.