Part-Time Receptionist Hourly rate: £12.86 General Overview: Situated at the Mailbox in Birmingham, Mitie requires the services of a receptionist on a part time basis to assist with the delivery of front-line services for a prestigious client. The successful candidate will be expected to work every Wednesday & Friday from 8am to 6pm, however there will be other shifts available on an overtime basis. The requirements of the role are to provide the highest level of customer service ensuring consistently emotionally engaging experiences within the front of house area for all customers, visitors and occupiers. Duties & Responsibilities: -To ensure you make the right impression every time. -To take ownership of the front of house area offering an outstanding meet and greet service to all visitors, occupiers and clients. -Assisting all customers and occupiers with their queries in a knowledgeable, professional and charming manner. -To answer all internal and external telephone calls in a timely, professional warm and friendly manner. -To offer a personalised service to all customers, being proactive, flexible and adaptive and using names whenever appropriate. -To take pride in your appearance at all times, ensuring immaculate presentation in line with company policy. -Signing in all visitors in accordance to security procedures and processes, offering directions and assistance where relevant. -Be aware of your front of house area and report any maintenance and security issues in a timely manner. -Adhere to all QSHE related procedures, reporting any relevant risks, near misses, accidents or incidents to the relevant person. -Consistently deliver on performance, maintaining high levels of front of house standards at all times. -To announce all visitors as relevant to building procedures. -Working smartly, adding value in all that you do at every opportunity. -Support Accident Reporting and managing Online Safety System. -Support management team with tracking site compliance and paperwork to ensure sites compliance. -To carry out administrative duties when required. -Adhere to our company policies and procedures at all times. -Opportunity for overtime available. Experience and Attributes: -Premium customer service experience essential; -Intermediate knowledge of Microsoft Office; -Excellent communication skills essential; -Ability to work independently, remaining focused and motivated; -Strong interpersonal skills.