About the Role
and our Ideal Candidate
*** Part Time Customer Service Assistant(Libraries) 18 hrs**
1. Check and validate records using a range of databases and systems to ensure accuracy of customer and service management information.
2. Provide information to customers on the availability of or use of Council services in accordance with Council procedures.
3. Operate the library management ICT system requiring a degree of specialist training in order to support customers.
4. You will need to be confident in using IT for your own work and in helping customers use IT equipment and software, such as scanners, printers, apps, social media, setting up emails, etc.
5. The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional customer service role and no two days are the same.
6. You must be a good team player and enjoy working with a diverse range of customers and volunteers as you will be delivering the day to day library service, and will be an ambassador for providing excellent customer care as well as helping to deliver events and activities that increase visits and issues.
About Us
We are London Borough of Sutton Cultural Services, this team consists of Libraries and Heritage.
We are a unique team with a lot of experience within the culture sector. Our Libraries and Heritage houses are pillars within the society and hubs for the community at large. We welcome and encourage any and everybody within and outside of Sutton to use our facilities and have their queries dealt with by our professional customer service team.
We are always looking at innovations to improve our offer to customers. We continue to lead the way amongst libraries and are currently looking for staff to join our team. A front line customer role in libraries, serving the public, handling cash transaction, answering basic enquiries and carrying out routine library duties such as shelving and tidying the shelves.
Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:
7. A generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade
8. Enhanced Maternity, paternity, shared parental, adoption and dependents leave
9. Two volunteering days per year
10. Flexible Working - Smarter Working Scheme (dependent on the role)
11. Adjustable and agile working arrangements using Google Chromebooks
12. Learning and development portal offering a range of courses
13. Discounts on a range of local shops, restaurants, gyms and leisure centres
14. Interest free season ticket loans
15. Local Government Pension Scheme
16. Bicycle loan facilities and cycle to work scheme
17. Electric vehicle leasing scheme
18. Confidential health & wellbeing and counselling support