Floor Manager Nora
Nora is not your typical Turkish restaurant.
Brought to life by brothers Ozgur and Sidar Akyuz, Nora is a refreshing and free-spirited take on Turkish cuisine, built on the vibrancy of Anatolian small plates, the best of British produce and a no-rules, no-dogma approach to creativity.
This is a restaurant where hospitality leads the way, where every dish tells a story of heritage and innovation, and where the energy of Canary Wharf meets the warmth of Istanbuls kitchens.
About the Role
As Floor Manager, you are the engine of the floor the person who sets the tone, keeps the energy alive, and ensures every guest leaves feeling theyve experienced something truly special.
Youll own the service from briefing to last bill, drive the daily vibe, and lead your team with confidence and warmth. Youll work closely with the AGM and GM to make sure the service is not just smooth, but electric. Youll be there for your team training, developing, and inspiring them every single day.
This is a role for someone who thrives in a busy, people-driven environment, loves the rush of service, and takes real pride in the outcome of every shift.
About You
Youre a leader with presence people listen when you speak, and you inspire without shouting
You thrive in the rhythm of a busy, buzzing floor
You believe hospitality is about connection, not just service
You take ownership of the team, the atmosphere, and the guest experience
You have a sharp eye for detail, but never lose sight of the bigger picture
Youre passionate about food, wine, and creating moments guests will remember
Your Responsibilities
Service Leadership Own the service from start to finish set the pace, the tone, and the standards
Run briefings that energise the team and prepare them for success
Keep service flowing, reading the room and anticipating guest needs
Support and guide the team on the floor always leading from the front
Team Development Train and coach the FOH team to deliver exceptional, guest-focused service
Identify opportunities for growth and progression in your team
Build a positive culture where people feel valued and motivated
Give clear, constructive feedback to help your team improve daily
Operational Management Manage daily rotas and shift planning with efficiency
Oversee reservations, walk-ins, and seating flow in collaboration with the host team
Uphold H&S and compliance standards on shift
Work with the bar, kitchen, and wine teams to ensure smooth coordination
Guest Experience Build relationships with guests, turning first-timers into regulars
Handle complaints and special requests with empathy and efficiency
Always look for ways to improve the guest journey and the atmosphere
Requirements
Previous experience as a restaurant or floor manager in a busy, quality-focused environment
Strong leadership and communication skills
Confidence in managing service and a team at pace
A love of hospitality, food, and wine and sharing that passion with others
Organised, proactive, and a team player
This is for you if...
You love being the person who makes the shift work .
You believe service should have energy, flow, and personality.
You want to be part of a team thats building something from the ground up.
And youre ready to own the floor at NORA.
Apply now and lets make every service unforgettable.
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