At Cancer Research UK, we exist to beat cancer
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We are looking for a Product and Programme Manager to lead on the next exciting phase for Will Writing Services within our Legacies team.
Gifts in Wills (or legacies) account for around a third of our income. In 2023/24, we received £230m from legacies to fund our life-saving research.
As a Product and Programme Manager you will drive forward our Mass Audience and Will Writing strategy, to provide compelling experiences for audiences, grow lifetime value, and deliver on CRUK’s promise to research.
You’ll work in close partnership with colleagues across Marketing, Supporter Relationship Management, Operations and key third-party providers to ensure our strategy is executed seamlessly, providing outstanding supporter journeys across every CRUK touchpoint.
What will I be doing?
1. Work with the Senior Proposition Manager to drive continued growth of CRUK audiences and supporters by managing the proposition with innovative, agile, multi-year proposition and implementation plans, working collaboratively and cross-functionally across the directorate and beyond.
2. Support the management of the P&L for the proposition, ensuring agile cross-functional teams deliver against audience, volume, value, contribution, and other targets
3. Support the Senior Proposition Manager in delivering sound resource allocation plans, proposition briefs and business cases in collaboration with the proposition and being cognisant of the propositions’ role and the part it plays in a supporters’ overall relationship with the charity
4. Contribute to a culture of end-to-end delivery and collective team-level accountability, adhering to standards set and upheld in conjunction with the Product and Programme Community of Practice and any external benchmarking of best practice in our sector
5. Facilitate group activity, including cross-functional decision-making, dependency, risk, issue mediation, performance evaluation and changes to the implementation plan, working in collaboration with the proposition SLT and cross-functional stakeholders
6. Understand appropriate governance frameworks to ensure that activities are managed effectively, and decisions and escalations are managed appropriately
7. Liaise with the Senior Proposition Manager, relevant teams from Information and Involvement and Audience, Strategy & Innovation teams to help identify opportunities for horizon 1 development; ensuring that CRUK is future-proof, and that the right decisions are made for audiences
8. Work closely with Data, Insights & Performance teams to deliver an audience-led approach to proposition planning, management, and development, helping to identify key trends and market disruptions, and capturing the implications for the proposition
9. Coordinate with Marketing & Digital teams to ensure compelling and sensitive campaigns and digital experiences for audiences that inspire action and support for the mission
What are we looking for?
10. Experience in building and driving forward propositions so they are commercially valuable, meaningful, relevant to target audiences needs and differentiated in the market.
11. Relevant experience in advancing innovative, journey-led thinking into tangible action plans, business processes, and systems to maximise value over the long and short term
12. Relevant experience of digital and insight led solutions, services and approaches including understanding of the principles of service design and methodologies, that can support commercial success and horizon 1 innovation, to drive competitive challenge and distinctiveness
13. Experience of managing complex initiatives and projects involving multiple stakeholders and suppliers either within a charitable or commercial environment, including the ability to understand, work and communicate with both technical and non-technical stakeholders
14. Commercial, analytical and strategic thinking adept at bringing the outside in, translating insights into successful propositions
15. Facilitation skills, including the ability to effectively manage and influence cross-functional teams and meetings to deliver the required outcome within the time allocated, but also to ability to empower teams to make decisions independently
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our careers web page.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.