Part Time Wards Administrator | Spire Murrayfield - Edinburgh | 22.5 hours per week
Spire Murrayfield have an exciting opportunity for an experienced Administrator to support the Wards on a permanent basis.
Duties and responsibilities:
1. Greet and receive patients, visitors and other members of staff to the wards in a polite and professional manner and to undertake general reception duties
2. Answer the telephone and relay accurate messages as appropriate
3. Maintain effective communications between patients, their relatives and the team within the department
4. Escort patients from reception for admission. Explain the room layout and facilities, deliver post and newspapers
5. Liaise with all members of the multidisciplinary team to ensure effective communications are maintained within the department
6. Reports complaints or concerns to the Nurse in charge/shift leader
7. Assist in the delivery and evaluation of care of patients admitted to the ward in accordance with Spire policies
8. With due regard to risk management policies and procedures, participate in maintaining a safe environment for patients, relatives, carers and staff
9. Ensure that patient notes are up to date and in correct order and are taken to the appropriate place be it coders or secretary when a patient episode is complete. Ensure that all filing of results and other information is accurately filed in the patient’s notes
10. Liaise with the all relevant department and the patient to ensure accurate data in the system (admissions, discharge and transfer of patients)
11. Assist in orientation of new staff to the ward
12. Assist with the ordering of ward/unit stores and undertake the ordering of all stationery ensuring availability at all times
13. Taking and distributing accurate minutes for team meetings in a timely manner
14. Update SAP with any augmented nursing care communicated by the nursing team to ensure transfer and charging details are updated
15. Update SAP with extended length of stay communicated by the nursing team. Capture any additional revenue by escalating any additional length of stay as appropriate (. call insurer)
16. Booking of outpatients’ appointments on the system or with the relevant hospital departments and the arranging of transport
17. Ensure discharge notes are completed by the medical staff and sent to GP’s within 24 hours of discharge and results are filed prior to leaving ward
18. General ward administration including, keeping the notes trolley/s in good order, checking all request forms are signed by doctors and ordering of porters as requested
19. Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies
Who we're looking for:
20. Experience of working in a Healthcare Setting as an administrator
21. Track record of successful delivery in a similar role, in an office and / or customer service environment
22. Understanding of medical terminology
23. Knowledge of the healthcare market
24. Excellent communication skills
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
25. 35 days annual leave inclusive of bank holidays
26. Employer and employee contributory pension with flexible retirement options
27. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
28. Free Bupa wellness screening
29. Private medical insurance
30. Life assurance