Job Overview
AXS, a leading global ticketing, data, and marketing solutions provider, is hiring a Customer Advisor on a 6‑month fixed‑term contract for its offices in Birmingham.
Responsibilities
* Resolve customer enquiries and sell tickets for AXS and its clients.
* Provide a highly professional customer experience via all channels including telephone, email, social media and live chat.
* Be knowledgeable about all areas of the business, covering customer calls, queries and complaints, while always striving for first‑point resolution.
* Ensure the customer's experience is excellent, driven with enthusiasm and positivity to help make ticketing fast, fun and simple.
Qualifications
* Can speak and write in French.
* Relevant experience within a contact‑centre customer services function dealing with after‑sales service queries, requests and correspondence by phone, email, post and face‑to‑face.
* Strong customer service skills and decision‑making skills.
* Excellent telephone manner and a courteous listener who maintains patience and empathy even when under pressure.
* Target‑driven, self‑motivated and proactive.
* Able to work under pressure in a fast‑paced environment.
Location and Working Conditions
This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.
Benefits and Onboarding
We provide a thorough induction and onboarding programme, training in our systems, policies and procedures, and an engaging work culture. Employees can also enjoy optional perks such as free shows.
Commitment to Inclusion
AEG is an inclusive organisation where we value everybody’s contribution. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please let us know.
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