Service Delivery Director
Location: Basingstoke customer site (with regular travel to London and Corsham)
A Vacancy exists for a Service Delivery Director to join a project and lead service delivery for that programme. You will manage the overall delivery of services under the contract whilst leading a team of Service Directors.
You will have the accountability of delivering efficiently across multiple customer contracts with an eye on incremental growth opportunities.
Key Accountabilities:
* Oversees the delivery of multiple services to the customer to deliver contracted service commitments & continual service improvements in line with contracted SLAs
* Own the financials for all service P&L’s and lead the Service Directors in regards financial governance and controls.
* Actively owns service risks, controls service costs & improves productivity for customer & Fujitsu & continually improve cost effectiveness for both customer and Fujitsu.
* In conjunction with the customer identify & define requirements for new services. Ensures such services are professionally introduced & accepted into service.
* Proactively manage internal and external suppliers in a service partnership as ‘one service team’.
* Owns the continual improvement of Service Delivery standards & practices through the production and delivery of a Service Improvement Plan
* Manages the service delivery team delivering to the customer, driving personally development and effectiveness of the individuals.
* Identify opportunities for new business and account growth. Work to develop new business within the account, where appropriate, leading on new business such as renewals
* To provide governance for acceptance into service, working closely with the Programme Director to ensure a seamless handover between Programme and Service.
* Lead the Service Directors and wider Service delivery management team to identify profitable incremental revenue opportunities and/or efficiencies in the provision of the service, resulting in an increase in margin percentage.
* Maintain a deputy and succession plan
Knowledge, Skills and Experience Requirements
The role holder would benefit from having knowledge, skills and experience in a range of the following areas:
* Service Delivery Director experience
* MoD Customer knowledge
* ITIL experience
* Agile working
Deliverables
The Role holder is expected to chair and/or attend a number of specific meetings including, but not limited to:
* Monthly Service Review with Customer/OSM
* Regular reviews with Suppliers
* Internal and Customer Service meetings (such as Change Approval Board)
* Accountable to ensure competent and empowered representatives attend meetings relevant to their role and responsibilities.
Security Clearance
Will need to achieve DV. Must be sole UK National
Your benefits:
26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme/ virtual GP
Role dependent benefits: Private medical/ company car or car allowance.
Recruitment process
The recruitment process consists of two stages of interviews.
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric:
Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
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