We're excited to offer a fantastic opportunity for a passionate and dedicated individual to join our ambitious and hardworking housing team as a Neighbourhood Housing Manager. This is a full-time, permanent role covering Caerphilly borough and its surrounding areas.
What is great about the role?
This role isn't just about homes- its about people, places, and creating thriving communities. You'll lead a neighbourhood of approximately 300 homes, building meaningful relationships with customers and making a real difference on the ground.
At Pobl, we're proud to target zero evictions, and as a Neighbourhood Housing Manager, you'll play a key part in this. You'll know your customers, spot concerns early, and work closely with our housing support and community development colleagues to ensure people can continue living safely in their homes.
What skills and experience do you need?
The role will manage a patch of general need tenancies and include the letting of properties, resolving neighbour disputes, supporting victims of anti-social behaviour, managing tenancies and carrying out property and estate inspections. You will also be required to represent Pobl in court for breaches of tenancy.
Your day will consist of:
* You will proactively manage a variety of Housing Management functions including viewings and sign ups.
* You will carry out estate visits and inspections
* You will build strong working relationships with customers, internal and external stakeholders working collaboratively to support our communities to thrive.
* You will support victims of all types of anti-social behaviour and take appropriate action to resolve
* Identify and record details of vulnerable customers, refer or signpost customers
What are the pay and benefits?
* The salary is £37,522 for a 37 hour, permanent position.
* This role is predominately Monday to Friday. The office base is Newport, Head office, but much of your time will be spent working in the local community of the Caerphilly borough and surrounding areas, building relationships and making a real impact. Home working is an option for suitable parts of the role, as part of our blended, agile approach.
* It is essential for the successful candidate to have a full drivers licence and access to a car
* The successful candidate will need a basic DBS check in place, which we pay for.
* 26 days holiday entitlement plus Bank holidays, rising to 30 days with length of service
* Mileage paid at 45 per mile
* Pension scheme
* Sick Pay
* Colleague Referral Scheme (£250 per referral)
* Time for Talking – a free counselling service
* Health Cash Plan
* Savings Scheme
* Electric Vehicle Lease Schemes
* Cycle to work and Electric Car scheme
* Eyecare plan
* Give as You Earn charity donation scheme
* Gym and shopping discounts
What's FREDIE?
At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.
How do you apply?
If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up-to-date CV, along with a few contact details so that we can get back in touch with you.
Interviews are on Tuesday 14th Oct in our Newport office and will be a competency based interview.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact or
Who are Pobl Group?
At Pobl Group, we are driven by shared values, focusing on improving the lives of our customers and communities. Our values are positive, connected and considerate. At Pobl, you will share these values and be motivated to work in an environment that is driven by them. As a Neighbourhood Housing Manager, you'll play a pivotal role in achieving this mission.