Role Purpose The Installations and Service Technician is responsible for working alongside the projects and operations teams in installing, commissioning, and maintaining content / AV systems at client sites across the UK. Accountabilities * To work alongside the projects and operations teams in installing, commissioning, and maintaining content / AV systems across Great Britain, and Europe. * To build and install AV and rack-based systems. * To maintain, service, and upgrade technical equipment at a variety of sites across the UK. * To manage incidents and faults, documenting progress, and escalating where necessary. * To manage and update documentation. Knowledge, experience, and capabilities Critical knowledge * A demonstrable background in an AV, electrical engineering or related field, with experience in design and implementation of new concepts and solutions * Strong knowledge of video, audio, and networking systems. Critical experience * History of self-learning to achieve goals. * Experience installing and terminating structured cabling. * Experience installing equipment using appropriate tools and fixings. * Experience using system diagrams and schematics to fault find on technical systems. Critical technical, professional, and personal capabilities * Highly self-motivated, with the ability to prioritise own workload and work to tight deadlines. * Excellent interpersonal skills and the ability to communicate effectively with colleagues in a cross-functional team and key client stakeholders. * Positive outlook and “can-do” attitude. * Results and solution focused approach. Additional information * Working a 10-day / 80-hour fortnight, your time will be split between Operations and an New project installations. * A full UK driving licence