Retention Specialist Job Description: As a Renewal Representative, you'll build strong customer relationships that drive retention and loyalty. You'll work closely with customers to make sure they're getting the most out of their Sage products and services, and help them fully understand how to maximise their value. By taking a consultative, customer-centric approach, you'll focus on their unique needs and business goals, ensuring they feel supported and see real value in every interaction. This is a hybrid role - 3 days in office 2 days Key Responsibilities: - Drive high product usage and reduce churn by executing adoption plans and using customer data. - Increase renewal rates and retention by delivering clear value that helps customers grow. - Understand customer pain points and provide effective solutions and support. - Maintain strong product knowledge to confidently demonstrate and recommend Sage solutions. - Resolve critical customer issues, coordinating with internal teams for sustainable results. - Be the customer's voice, sharing feedback to improve products, services, and propositions. - Collaborate with teams across Customer Service, Product, Marketing, Sales, and more. - Stay up to date on industry trends and Sage's evolving product portfolio. - Support Sales by using your expertise to highlight the value of Sage's solutions. Skills & Experience - Strong customer service mindset with a passion for enhancing the accountant experience. - Excellent communication, influencing, and relationship-building skills, with the ability to engage key stakeholders. - Proactive and action-oriented, with a talent for identifying and seizing opportunities. - Results-driven, with a focus on achieving KPIs, meeting deadlines, and maintaining high standards. - Reliable and consistent-follows through on commitments and aligns actions with words. - Adaptable, with the ability to adjust approach based on context and individual needs. - Skilled in mapping business processes to product capabilities to deliver tailored solutions. - Resilient and positive under pressure, able to navigate challenges effectively. This role is all about building strong relationships, driving customer success, and making an impact. If this sounds like you, we'd love to hear from you! Your Benefits - Competitive base salary and commission structure - Comprehensive health, dental and vision coverage - Work away scheme for up to 10 weeks a year - On-going training and professional development - Paid 5 days yearly to volunteer through our Sage Foundation - Flexible work patterns and hybrid working LI-VK1 Function: Partners Alliances and Expert Services Country: United Kingdom Office Location: Newcastle Work Place type: Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com. Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.