Coordinate daily shift patterns and allocate workloads for the Referral Management and Booking Hub Administrators. Ensure all administrative processes follow the Therapies Standard Operating Procedures and escalate any risks or issues. Modify and manage patient booking systems and diary templates, including creating, deleting, and rescheduling appointments. Liaise regularly with clinical leads to ensure administrative tasks are aligned with service needs. Communicate any delays affecting monthly reporting to the Therapies Data Systems and Information Officer. Conduct regular spot check audits to ensure compliance with administrative standards and escalate any concerns. Support the induction and training of new administrative staff, sharing knowledge and best practices. Handle telephone enquiries from patients, carers, and external agencies in line with Trust policy. Assist in managing complaints and concerns, escalating where necessary. Accurately record and manage patient data using systems like EMIS and CERNER. Contribute to service improvement initiatives and ensure compliance with data quality and access policies.,
* Coordinate daily shift patterns and allocate workloads for the admin team.
* Ensure all administrative tasks are completed in line with SOPs and escalate any risks or issues.
* Modify and manage patient booking systems and diary templates, including creating, deleting, and rescheduling appointments.
* Communicate delays in patient administration processes to the Therapies Data Systems and Information Officer.
* Conduct regular spot check audits to ensure adherence to SOPs and the Therapies Access Policy.
* Ensure data quality standards are met and information is accurately recorded in systems such as EMIS and CERNER.
* Act as a key point of contact for patients, carers, and external
* Support the induction and training of new administrative staff.
* Maintain confidentiality and comply with data protection legislation.
* Uphold Trust values and act in the best interests of service users.
* Contribute to continuous service improvement and support the Trust's vision of delivering safe, personal, and effective care.
* Share knowledge and expertise to build team capability.
* Assist in managing complaints and concerns, escalating where necessary.
* agencies, handling enquiries in line with Trust policy.
* Liaise with clinical leads, GPs, commissioners, and other stakeholders to support service delivery.
* Attend and contribute to team and clinical lead meetings.
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We are looking for a motivated and organised Team Administrator to join our Referral Management & Booking Team which covers many specialties and provides services across East Lancashire.
The post holder will have a keen eye for detail, excellent communication and organisation skills. Working hours are Monday to Friday, between 8.00 am and 4.30 pm. Based at the Holden Centre in Barrowford, you will be part of a dynamic team responsible for coordinating patient referrals and bookings, ensuring that administrative processes run smoothly and efficiently. In this role, you will oversee the daily allocation of workloads, support the induction and development of new staff, and liaise closely with clinical leads and administrative colleagues to maintain high standards of service delivery. You will be responsible for monitoring key performance indicators, ensuring compliance with standard operating procedures, and contributing to continuous service improvement. Excellent communication skills are essential, as you will be a key point of contact for patients, carers, and external stakeholders. If you are passionate about making a difference through high-quality administration and enjoy working in a fast-paced, team-oriented environment, we would love to hear from you.,
* GCSE English & Maths Level 4 GCSE or equivalent
* Level 2 Customer Services or equivalent experience or education
* T-Levels/NVQ/BTEC Level 3, Experience in a similar role with knowledge of referral to booking/patient related administration systems and processes i.e. EMIS, CERNER, ENVOY
* Proven ability to meet set timeframes working to priorities and deadlines, for example service KPIs
* Experience of customer care/liaison with the public, patients or carers including on the telephone
* Experience in reporting of basic information and collation for reports, Proficient in the use of Microsoft Office 365
* Excellent written and verbal communication skills
* Knowledge and understanding of confidentiality and GDPR
* Proven ability to work with excel including extraction of basic information
* Proven ability to manage multiple tasks and work flexibility to meet the needs of changing priorities, Flexible and adaptable to meet changing needs of the service, taking on board new ideas, skills, and knowledge.
* Commitment to continuous professional development
* Effective team player, Ability to travel between sites in a timely manner as required in accordance with the agreed job plan
* Able to work flexibly to meet the needs of the organisation
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
* Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
* This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
* Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
* Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.
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