We have the pleasure of working with a UK leader in the supply, support, and service of high-performance laser systems used in ophthalmology and aesthetic medicine. Established in 1991, this company is known for technical excellence, customer focus, and long-term partnerships with leading global manufacturers
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With the planned retirement of a long-serving team member, they are hiring a Technical Service Support Manager to lead their service function into its next phase — combining field engineering leadership, technical coordination, and internal capability development.
This is a hands-on technical leadership role designed to support engineers, maintain product knowledge across the team, and ensure quality across all technical services. You will take the lead on field escalation issues, technical communication with manufacturer partners, and in-house engineering standards.
The successful candidate will be involved in structured succession planning and will work closely with the outgoing team member to ensure a smooth transition.
Provide day-to-day support for engineers with fault finding, diagnostics, and service strategies
issuesLead service meetings, ensure protocol compliance, and coordinate product
Liaise with global manufacturing partners to resolve service challenges
Track and report recurring field issues and initiate corrective actions
Train and mentor field engineers on technical processes and equipment
Develop internal documentation and training materials
Provide preventative maintenance and breakdown service during the transition phase
Deliver field support when advanced issues require direct intervention
Minimum 5 years field service engineering
Minimum 3 years in a technical leadership or management support role
Strong electronics troubleshooting (analogue, digital, HV circuitry)
Qualified to at least HNC/HND level in Electrical & Electronic Engineering
Familiarity with medical or aesthetic laser systems preferred
Willing to travel and lead by example
Competitive salary
~20 days annual leave (rising to 25)
~ Statutory Pension Scheme
~ Employee Life Insurance
~ Company vehicle and travel expenses
~ Training with advanced laser equipment and manufacturer systems
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