The main tasks and responsibilities for a CME Group Staff Infrastructure Engineer are to ensure that the data center is fully operational from a hardware and software standpoint. This includes planning layouts for new builds, running cables, racking equipment, installing/decommissioning cross connections, incident response and day-to-day maintenance and troubleshooting (Work Orders/CRQs/Tasks). On top of the Data Center responsibilities, the DCE engineers also need to ensure the customer CDN network is maintained/serviced in a timely manner.
Specific Responsibilities
* Access Management: Ensure the physical access is managed, granted and approved for all site visits.
* Facility Infrastructure Maintenance: Ensure the seamless operation of our facility infrastructure through diligent maintenance practices.
* Site Inspections & Monitoring: Conduct regular site inspections and monitor building and data centre alarms to ensure optimal performance.
* Preventative Maintenance: Oversee and execute hands on preventative maintenance on site infrastructure, either directly or through vendor management, including managing the permit to work system.
* Repairs & Corrective Maintenance: Perform and manage repairs and corrective maintenance on critical equipment to maintain uninterrupted service.
* Planned Maintenance: Prepare and execute planned maintenance activities to ensure the reliability of our infrastructure.
* Documentation: Ensure Sunbird is up to date to provide a single source of truth of facility/equipment. Ensure CRQ/Incidents/WOs/Tasks/DRM are created/updated/maintained in a timely fashion.
* Incident Response: Assist in responding to on-site incidents and take initiative in handling incidents.
* Change requests/Work Orders/Tasks & Installations: Complete work requests and circuit installations efficiently
* Infrastructure Projects: Participate actively in ongoing infrastructure projects to enhance our facilities, this includes attending project meetings/drawing designs and BOM estimates.
* Hardware Inventory management: Tracking, managing, and optimizing physical IT assets. It involves documenting, monitoring, and maintaining a detailed record of these assets throughout their lifecycle, from procurement to disposal.
* Asset delivery management: Making sure inbound/outbound delivery is processed/managed/recorded in a timely fashion.
* CDN network support: Setting up new equipment, systems or software at customer sites and ensuring proper functionality. Servicing IMACD/Documentation.
* Maintain shift handover report: Ensuring information/responsibilities are transferred from the outgoing shift to the incoming shift.
Skills & Software Requirements
AutoCAD, MS Office Suite, Intelligent Infrastructure (iPatch), Inventory Control Software (RedBeam), IT Asset Management Software (RF C0de), Environmental Monitoring Software (RF C0de), Security Surveillance Software (Genetec), Cisco OS
Note - This is a Tuesday -Saturday 11am - 7pm shift
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