Chester Head Office (Hybrid – minimum 2 days in office post-probation) £28,000 per annum 37.5 hours per week, Monday–Saturday, 9am–5:30pm We’re looking for a proactive, detail-focused Senior Pricing Specialist to join our high-performing Pricing team at Sykes Holiday Cottages. You’ll play a key role in supporting the day-to-day management of the pricing function, ensuring team performance, service excellence, and the continual improvement of how we price and onboard properties across our growing UK portfolio. Your Role: Monitor workloads and team performance to ensure service levels are met Provide coaching, mentoring, and guidance to drive team development Act as the escalation point for complex pricing or onboarding queries Support rota planning, task allocation, and team resource management Step in for the Pricing Manager when needed, including stakeholder updates Assist with the rollout of new systems, processes, and improvements Produce and analyse reports to support performance tracking and decision-making What We’re Looking For: Experience in pricing, revenue management, or commercial operations (ideally travel, hospitality, or property) Confident managing workloads and supporting team output to meet SLAs Strong analytical mindset and ability to draw insights from data Skilled in handling complex queries with clarity and professionalism Experience in coaching or supporting team members Bonus if you have: Previous team lead or supervisory experience Familiarity with rota planning and scheduling tools Knowledge of holiday property onboarding or lettings processes Experience supporting or leading through change initiatives Proficiency with pricing tools, CRM systems, and Excel What We Offer: 33 days holiday (incl. bank hols) up to 5 extra with long service Birthday day off 2 paid volunteering days each year Annual bonus scheme (up to 5%) Enhanced parental leave (24 weeks maternity, 3 weeks paternity at 100% pay) Staff discounts on stays for you, family & friends Health Cash Plan & 24/7 mental health support Learning & development programmes We’re proud to be a B-Corp certified business We welcome applicants from all backgrounds, your unique perspective matters here. Need support during the application process? Just let us know. Apply now and help shape the future of pricing at Sykes Holiday Cottages. View the full job specification here